Kemang Icon

Good stay, strategic area.

The hotel’s lobby and restaurant has been updated, but appears that rooms were not. Our room was a corner room on the 4th floor. It was very spacious and everything worked, however carpet and curtain can definitely use some upgrades. Also, curtains did not have any way to open them but had to push them and it was little difficult. But they were functional. The breakfast at the restaurant was good, but limited selection. Ambiance was good. I particularly rate the front office staff Tasha and Adit, they were always smiling and always ready to help. Especially, Tasa was exceptionally good, always smiling and always very helpful in every way. I would give her a 10 stars, she is absolutely wonderful.

Unfortunately, this hotel did not live up to our expectations, especially considering the price. The pictures online are misleading, and while it’s clear that the hotel once was beautiful, those days are long gone. Everything is worn down, damaged, and in desperate need of renovation. The food was a real disappointment – it left us with stomach issues, and the coffee was nothing but freeze-dried instant, even when ordering something else. The pool area was completely uninviting, making it impossible to enjoy what should have been a relaxing spot. One of the strangest experiences was when the general manager came and filmed us during dinner – an uncomfortable and unprofessional moment that left us feeling uneasy. That said, the surrounding area was a highlight. It’s a vibrant and authentic place, full of life, warm smiles, and kind-hearted locals. Though it’s a poor area, it offers a genuine cultural experience that we truly appreciated. Our recommendation: visit the area, but stay somewhere else.

First comment: Be cautious lately about any reviews of Jakarta Hotels. From my feeling most of them are fake and asked for by the reception staff. It is easy to spot as most write exactly the same content. The hotel is located more to the South of Jakarta. Check in at the hotel was pleasant and hassle free. The only issue was that the pictures on the forums looked different to the room I got. The hotel staff was very helpful to accommodate me. After viewing other rooms I stayed at that initial room. While it might not be the real 5* hotel, however, housekeeping is very prompt and any issues are addressed very expeditiously also. If you take the option with breakfast, it is just a Western or Indonesian option, but not buffet style but food is sufficient for breakfast. During my stay pool was closed for a function on one day as the hotel roof seems to be a favourite spot for parties, but actually, the pool is quite small, so not of any much distraction anyway. The place has a bar at the roof also, alcoholic drinks are at just 7.50 USD (affordable). Cons: - TV screen is quite small compared to the room space. also cannot be watched at the seating area. - Bathroom has an totally open concept - Certain housekeeping items have to be ordered by phone - Not all Towels are on 5* level - Water kettle should be replaced by non plastic type - Front rooms nearer to the main street may be noisier from traffic and bars Pros: - Room design is different in every room and packed with arts and accessoires - Rooms are spacious - Bed was comfy fitted with one thinner and one harder pillow - Room make up is excellent and place really cleaned up. - Wifi worked for me, each rooms have an own wifi spot - The room has some sound speakers to listen to music or for tv - Rooms are fitted with two aircons, which you can control temperate just like at home. You don't get the branded 5* night rates but still the rooms and service level are on an upper level. While people complained in earlier reviews that there is only one lift, but the hotel just has about 20 rooms on 2 floors, so for me it wasn't an issue. I would though recommend the hotel to close the bathroom with some nice wooden wall and just leave a small part open. Nearby the hotel are many fancy restaurants and bars, one shopping mall (Lippo Mall) is around 800m away (with a Hypermarket). Pagi Sore (Nasi Padang) and Sawaregmoe Resto (inside at Kemang 10 "mall") has good Indonesian fare. There are many fancy coffee places for coffee lovers... and many more restaurants from $ to $$$ also in the area. Overall, on a working trip, I had a pleasant enjoyable stay at the hotel. But note that the area is much in the South of Jakarta, so for first time tourists or Jakarta sightseeing interests the Kemang Icon might not be the most suitable location. If you need huge shopping malls with fancy brand stores around you, then it wouldn't be suitable also.

Terrible The hotel was terrible - the cleanliness was very bad, even the airconditioner was leaking in one of the rooms booked. Unfortunately, the service / staff was really good, but we could not stay in the hotel, we checked ourselves out after the first evening - there is no way we could stay another night.

Very nice hotel, fabulous decor. Helpful staff, great views from the rooftop. We spent 3 nights here, we would come back. The room we stayed in was huge, it had an office and a fridge freezer! Everything was clean and comfy. We had everything we needed.