Victoria Resort and Bed & Breakfast

The best staff great breakfast and great coffee. They go beyond the extra mile. Owner is good and manager Elizabeth great highly recommend!!!! 10 out 10 me and my wife will continue staying there every time we are in south have . Bernard and Deborah cody

The worst place we have ever stayed at. Owners did not care about anything. No hot water the entire stay, not enough toilet paper, nails sticking out of the porch, no sheets on one of the beds. Broken lamps throughout. Hot water reported to management but no one fixed it.

Victoria Resort did it again! Beautiful place as always. Our anniversary weekend stay was awesome as always here. Wonderful breakfast, easy check it/out, beautiful grounds in lovely South Haven! Great location in a nice quiet neighborhood and setting. Thank you very much!

Don’t stay here. This place has gone WAY downhill. The new owner is cocky and overbearing and made every interaction awkward. The room was dirty, there was no sheet change or any housekeeping available. The young girls who helped were kind and sweet but I felt so bad for them working in this place for this domineering alpha male owner. Other guests we spoke to also experienced this unpleasant experience.

When I found out that I had to supply my own toilet paper after what was already on the roll was gone, I lost it! I will not stay nor recommend this place to anyone. A/C was loud and the room was musty. Since we stayed in a bungalow, breakfast was not included. Electric car charging was a plus.

Where do I begin... So first off, we stayed at the resort one night in March. The premises are ok. I would give it a 7/10 at most. I just yesterday booked a room once again for two nights because I received an email for a BOGO night (email attached below that is very clear) for my anniversary. One night was $239, so I figured getting the other night free seemed reasonable. I booked with Elizabeth who was very friendly. She could not apply the BOGO since she had to get approval from the owner (Peter is his name I believe). She said the owner would get me a new invoice by the next day showing the BOGO. I did receive that email. However, it reflected only half off one of the nights only ($114.50). I called the next day and questioned why I only received 1/2 off one night and not a BOGO. I spoke to the owner this time. He said because we stayed one night already in March and are staying again so one of the new two nights will be discounted at 1/2 price. I told him that is not what the email said. He told me "He knows what the email said because he wrote it". I read him the email in case he was confused. His whole demeanor changed from relatively pleasant to condescending and downright rude! He started talking to me like a child. I told him to cancel the reservation and he hung up on me. I called him right back and questioned why he hung up on me. His response "you canceled your reservation...is there anything else you needed?" I told him that was very rude and he started yelling at me. I told him how unprofessional he was and ended the call this time. I was not going to argue with him anymore. My reservation was cancelled, but he charged me $5.40 credit card transaction fee. I will fight this fee with my credit card company as I am not going to give him a dime of my money. My family and I travel often and I don't think I have ever dealt with such a rude, arrogant individual! I will never come back to this establishment, nor do I recommend it to others. Look else ware if you want to be treated with respect.