Sailrock South Caicos

Sailrock is a beautiful hotel - one of two on the island and the other hotel is just opening up. Very relaxing get away with the Atlantic ocean on one side of hotel and Caicos bay on the other! ALL the staff were super friendly and provided high-end service. A shout out to Kiki and Ashley and ALL the staff.

We had an amazing time. We did take the new Miami flight and was so easy. My husband and I were lucky enough to stay in a one bedroom villa for 10 days. It was super private and peaceful. A few things to note that the resort is on a peninsula which the villa and rooms are on one side and the beach and Cove are on the other side. We were not aware of that. It was super windy on the sound side which is the villa side so we could hardly use the pool. Of course this is not the resorts problem but just to point out. Our villa did have a washer and dryer however I wish we had know before and we could have packed lighter and brought detergent. We did think it was also strange that could not walk from our villa to the beach. We asked about moving to a villa that we could and we were told that we could not. The resort was not full so I thought that was strange. The check in process was also odd in that we were walked to the villa and never explained anything about how to get lunch, call a buggy. We had traveled all day and we were hungry for lunch so it was an exhausting start trying to figure out how to get lunch and where to go, who to call. The first few hours we were not happy. Oddly, the resort did have a loss of power the first time two hours and the second time for just a few minutes. I did think that during the first power outage during dinner, the manager should have been checking on guests that were still in the rooms or villas. With the power outage you had no way to get a ride to the Cove for dinner, call for room service and we had no lights other than our phones. However, we noticed the manager was having dinner with business partners. I feel like the resort should have def checked on guests during that time. We did enjoy the variety of the menu that changed daily for dinner. Another thing to point out which I hope the resort reads in this post is that beach service is non-existent. They are totally missing out on money with service of drinks and food to the beach. They have one person working the beach towel service area and never comes to check on you and offer you to purchase anything else during the day. You could put flags on the chairs when you are ready to order or need service. The other person is lazy and is irritated when you walk up and need a beach chair and towels. I would change this policy and get some help at the beach. You are missing out on big money. We did the meal plan because we were staying for 10 days and didn't know what to expect to pay for prices and taxes associated with the resort. I did think that with what we paid we should have been able to order any drinks that were on the menu without any extra fees. We had emailed the resort prior to arriving about but groceries for the villa and were told the resort had certain items however upon arrival we were told they did NOT have them. This was a little irritating as we would have packed and planned to bring those items. Communicat

There is definitely a private island vibe here and it is beautiful and quiet. We have been to several islands over the years and were intrigued by supposed ease of the American Airlines flight that is brand new to South Caicos. One thing to note: if you take that flight - you must go through Customs in Miami and then back through TSA - which is a total nightmare. We had to run to make our flight to NYC. Will never do it again and cannot recommend. As far as Sailrock, while there were many lovely things about the resort including very friendly staff, the poor service wore us down eventually (we were there for 3 nights). Waiting endlessly for food to arrive, housekeeping leaving dishes out for 2 nights in our villa, asking us to leave to go to the airport 3.5 hours early (where there is not even a concession stand yet). It did not ruin our trip and we had a fun time with our family, but ultimately the service was poor to the level of that we would not return. It is a pity because the resort itself is really private and cool.

By far the nicest staff I have encountered. My little brother has special needs and the staff was just so friendly and supportive and matched his energy. The villas were wonderful and everything was set up so nicely for us. The beds were incredibly comfortable and clean and the cleaning staff did a wonderful job of cleaning each day. I would say that it was harder to find activities for younger childern. As a young adult I found many things to do& excursions but it was much harder finding activities for my younger brother. All in all this resort was incredible and the staff was amazing.

The villa accommodations were grand, the views spectacular, the food very good and the staff was impeccable. Andre and Kiki were truly outstanding and their staff members were the highlight of our stay. We had a 3 bedroom villa with views of the ocean right past our covered lanai and private heated pool. The protected cove on the other side of the property was a recreation lovers paradise. Lounge chairs, beach bars, warm turquoise waters with suspended net floats. Catamarans , paddle boards and kayaks at your disposal all day. Everything you could want was at your convenience. The staff… and I don’t know all of their names, Karley, Sher, Roberto, Kathy, Mario…I wish I could name everyone appropriately. They were the friendliest staff I have ever encountered anywhere! If I get the chance to return I will in a heartbeat!

My wife and I love beachfront villas with privacy, a heated pool, luxurious accommodations, and great service. We've stayed at top spots like Cheval Blanc in the Maldives, Rosewood in St. Barts, Banyan Tree and Rosewood in Mayakoba, Como Parrot Cay, Ambergris Cay, Jumby Bay in Antigua, and Ritz Reserve in Dorado, Puerto Rico. This time, we decided to try Sailrock in South Caicos. It was a mixed experience—breathtaking beach, complete privacy, and an incredible heated pool, but the accommodations and travel logistics left a lot to be desired. Let’s start with the best part. The view from our villa was unreal—our private pool overlooked the Atlantic, and when the wind was calm, the scenery was stunning. The beach was a dream: two miles of soft sand, crystal-clear water, and absolutely no one else in sight. It felt like our own private island. Now for the negatives: Getting there was a hassle. The resort package includes flights from Providenciales, but the schedules didn’t match our international flights, so we booked a private charter through Sailrock. At $4,500 round trip for an 18-minute flight, I expected a seamless experience. Instead, we waited nearly two hours at a tiny, hot, unairconditioned terminal with no food or drinks. The plane itself was old, tiny, and felt thrown together. On the way back, again, they weren’t flexible with flight times, which was frustrating given the price. While the beach near our villa was stunning and empty, there was no beach service—so we carried our own towels and drinks each day. Worse, the entire beach, while beautiful, was littered with plastic and seaweed that the resort never cleaned up. It was disappointing to see such a gorgeous stretch of sand not properly maintained. The accommodations were the biggest letdown. The villa itself felt more like an old Hilton than a luxury resort. Cheap furniture, dim lighting, a low platform bed, weak water pressure, and a tiny bedroom TV with three remotes we couldn’t figure out. The A/C was a wall-mounted unit—not what you'd expect for the price. No hand shower, no slippers, and flimsy doors. The heated pool and view made up for it, but the rooms need serious upgrades to match the five-star price tag. The resort’s other beach, on the calmer western side, had potential but felt more like a budget resort. Loud reggae music, plastic lounge chairs packed in rows, and attendants who wouldn’t move chairs without management approval. It was the opposite of luxury or relaxation. A few highlights: Kiki, a manager, went out of her way to make us happy, and Chef Randy handled our dietary requests perfectly. As a runner, I was hoping for good outdoor routes, but the area around the resort was all dirt roads with potholes, making running impossible. The small gym was fine, but I missed my outdoor runs. Despite the negatives, we still had an amazing week because of the private beach, the pool, and the stunning setting. Would we go back? Yes, but only for the privacy and