Brisbane One Apartments by CLLIX

Overall is good, as what you will expect based on what you booked. However, message respond from the unit/property was slow, which we hope can be improved. The bed is a queen-sized bed, and not a king-sized bed as shown in the photo when we booked. I think we stayed for 2 or 3 nights before we moved to a new unit. We appreciated the front desk staff allowed us to change to another unit with king sized bed. During our 8 night stays, unfortunately there was once all 3 units of elevators was down at night, and my poor husband couldn't wait for repair and had to climb up to 22nd floor. However, the problem was rectified soon. One terrified thing happened around 2 to 3am one night, we were awakened by a loud alarm in our unit. We didn't know what to do and called up the in-house security number listed, what shocked us was the answer given by the man who answered the call. When we asked what's happening and do we need to go down, what the man answered is "Up to you". We were puzzled! Not long after that, the alarm changed from beep sound to voice telling "Emergency, Evacuate Now", repetitively. When we went down, many people, some in their pajamas were already outside the building. Fire brigades arrived shortly, and thank God, it turn out to be a false fire alarm. The next day, there was no any message from the management about what happened.

The team at the front desk were amazing and truly the only highlight of my stay—they were helpful and accommodating throughout. Unfortunately, both rooms I was placed in had significant mould issues. The first room had visible mould throughout the unit, and while the second room was slightly better, it still smelled strongly of mould and had noticeable mould spots. As this is not a budget hotel, I expected better care and maintenance to ensure the rooms were up to standard. The mould not only made my stay uncomfortable, as I was continually breathing it in, but it also made me hesitant to use the kitchen facilities, with items like the cutting board visibly affected by mould. Overall, I feel like I wasted my money as the mould issues made the stay far from worth the price I paid. It’s disappointing as the front desk staff did their best, but the condition of the rooms fell far short of expectations.

very good and will definitely return again, This time will bring the family along as the kids will love the pool/