Fairfield Inn & Suites Richmond Ashland

Desk staff were not particularly helpful or friendly and gave confusing info about what Was considered room attending. We were ASKED upon check in if we wanted room to be serviced and I said yes. We were there three nights. When it had not been served by last day we asked about it and were told there was no service and if I wanted towels I had to come to front desk. Which I did. This was not same person who checked us in. The staff taking care of breakfast and rooms were wonderful and helpful. Needed a fresh bath mat and upstairs worker who was cleaning another room gave me one. Pool was NOT heated. Perhaps tell people that. Pool room was freezing.

Property is under renovation. Noise was not an issue during our 1 night stay but could see where it might be if we stayed longer. Breakfast was ok. Room was clean but reno on the ground and other floors made the place look messy and unfinished. Had only warm water when it was shower time.

Rooms were not cleaned appropriately. There were plastic wrappers between bed and nightstand, debris on carpet, dirt in bathtub and most disturbing a hair extension left on the floor near the bed. Eww.