Alec R
4. september 2024
We, as a family of 6, had a week here and had a fantastic holiday. As many others have said most of the staff here are magnificent and make the holiday worth while. The entertainment team try hard to make your experience great without being too pushy (pool party was so much fun), the bar staff work hard and the reception team can be very helpful. The team in the kitchen/restaurant worked hard trying to assist two of our family who have coeliac disease, this did take us just over a day to reach the right people but when this happened they tried their best to accommodate us. We had a very similar hotel in Egypt that was incredible on this front so the bar was probably set very high. The waiters were very attentive and helpful. I only give it 4 stars as a few minor improvements would make a huge difference; we had 1 room with a lot of ants, we reported 2 toilets not working, 1 was fixed the other I ended up fixing (not what you want to do on holiday!), the sunbed situation during summer holidays is challenging, they need a few more, there are never enough chairs at the evening entertainment and some of the bathrooms were a little dated. Pool toilets are often in a poor state. I say all this but it did not detract from a really good holiday and I would recommend this hotel just go knowing the full picture.
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