Gæstebruger
1. juni 2023
AVOID AT ALL COSTS!!!! It is with a heavy heart I write this review but I feel I have no choice. Despite numerous calls and messages to the hotel, no response st all!! Owing to the Giro D'Italia taking place and the road closures, I decided to leave Positano a day earlier. Given my aching legs from all the walking, I decided to treat myself to a suite with a Jacuzzi bath.. Here we go, hope your sitting comfortably for this (I would suggest you read to the end) When booking it states 30 mins walk into the centre, that's OK, nice little walk to burn off some of the yummy food consumed.. what the don't tell you is that the hotel is not accessible by vehicle and you have to drag your luggage up a dark, wet, mossy alleyway...already thinking about getting back at night as there is no lighting to see in this alleyway. Finally get to the top and shown to my room, seems nice enough... decided to run the bath, my legs couldn't wait.. no hot water! Tried the shower and the sink, nothing..rang reception, no answer, even walked over but nobody there. This was 730pm...as much as no hot water was an emergency to my legs, what if there had been a fire or something, no way to contact anyone. Exhausted, get into bed and then it starts..the dog continuously barking..this went on until 430 am! I have been liaising with *********** as the hotel have failed to respond to any communication..their response on this matter, the dog wasn't near my room! Erm, well it might not have been near my room but it was barking all night with other residents regularly shouting for it to "shut up" As if this wasn't bad enough, on checking out the next day, I slipped leaving their property (I was wearing on cloud trainers, so decent footwear!) and have damaged both arms, my ankle, my back and my head, sought medical advise and after spending the last 3 days in agony in bed, I am having to take an early flight home... I've contacted the hotel many many times and had no response, my dream vacation has been ruined by this hotel and they don't have the decency to reply, to acknowledge their issues and to check I am OK. Already in contact with *********** who have helped a little but I am seeking legal advice and taking this matter further Avoid this hotel like the plague, I wouldn't stay here if it was the absolute last place on earth Thankyou Casale Antoinetta for completing ruining my dream vacation...I hope you are happy and can live with yourselves!
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