Residence le Terrazze

Lovely hotel based about 10-15minutes from Sorrento. A free shuttle runs every hour which is fantastic as taxis are very expensive. 5 of us stayed in an apartment, the room was lovely. Plenty of sockets for charging phones, small kitchen and seating area inside. Nice outdoor area. 2 good size bedrooms with a sofa bed in the lounge. Perfect for a couple nights in Sorrento. The staff are fantastic, very friendly and welcoming. Nothing is too much trouble.

We didn’t book this hotel to start with we were moved here by our original room booking somewhere else. And, it seems after reading reviews there have been others with original bookings that are moved here due to “plumbing” problems at other rooms booked elsewhere. Makes me wonder if this is a thing they do to lots of people to get business. That being said let me start with the positives. Staff are very friendly and accommodating. Breakfast and drinks unlimited is a nice touch since it is very far from anything and taxis are outrageous. The shuttle to and from town is awesome and the driver was very nice. The bed is very comfortable and oh gosh that view is beautiful. With that, the negatives are pretty intense also. We were put in a garden room that was at the very most bottom of the hotel that took forever to get down the tight winding stairs. When we arrived my husband and I were brought down there where the staff stepped over a mat at the bottom of the stairs that you would assume was able to be stepped on. Well DONT! It’s covering a foot size hole that we both stepped in since we weren’t warned hurting my husbands knee and sending me to the ground since I was carrying a very heavy book bag. The staff member just looked at us and shrugged his shoulder then re covered the hole again. Once in our room we noticed the shower had tile hanging off and moldy spots. The floor in kitchen was very dirty, we found chips and ants in the floor. Most of the outlets in the rooms didn’t work so thank goodness we brought one that can charge 3 things at once. The hair dryer doesn’t work, and the AC mini split unit is too small for that size room, freezing up in the middle of the night causing it to throw water all over my husband in bed near it. We believe this is because while we were out during the day it was turned off by staff who did bring clean towels which was nice since the first set, 1/2 were dirty, so after turning it back on it couldn’t keep up to re cool the room. Ants were too bad on the terrace in front of our room to sit out. Overall it wasn’t a great experience. Would we recommend this hotel to someone, No, but we made it though so that’s okay. If you book this hotel beware.

We picked this hotel because of the kitchen (although we never cooked we wanted the convenience of a refrigerator, utensils and microwave), dining area, separate loft bedroom for our 17 year old son. There were many pleasant surprises - private terrace overlooking Mt Vesuvius and the town of Sorrento, large terrace off the main office, which was perfect for breakfast and end of day glass of wine, shuttle to and from Sorrento and laundry services. The room was very clean and bug free. it does need a little TLC in some areas but don’t let that dissuade you if the location fits your needs. This was centrally located to fit our itinerary which included day trips to Sorrento, Capri, Positano, Amalfi and Ravello. We didn’t use the pool but it looked clean and was never crowded. They have parking, which is a premium in this area. Even if you don’t have your own car it is easy to hop on their shuttle or easy for a hired car to pick you up and drop you off. Again, given the narrow and winding roads, not all hotels offer a safe drop off area. The service is top notch and they all are willing to go above and beyond!

We had an amazing stay! The views are amazing, the staff are amazing, the pool is amazing and the shuttle bus between Sorrento and the accomodation was the perfect way to get into town and do all of our day trips. There were plenty of restaurants in the area which were recommended to us by the team - all of them offered complimentary courtesy buses to get you there and back as well! We will miss our afternoon spritz on the rooftop terrace after a busy day! Highly recommend booking, had we known how satisfied we were going to be we would have booked for longer and visited the Amalfi coast based from Residence Le Terrazze via ferry. Ultimately, our stay was made to feel seamless. Special shout out to Giovanni and Daniele who made our stay one to remember and such a great experience! Thank you!!

Amazing Hotel, located on the top of the hill of Sorrento. I hope to come back in the future, the guys in the reception was very helpfull. The hotel was clean and the swimming pool is perfect for all guest.

Comparing this hotel to the others that are a lot more expensive its a good find. Theres a free shuttle bus that takes you into town. The bus has its problems where the drivers text while driving and are very aggressive when it comes to mask wearing and asking to be dropped off at the train station. A simple request or no is fine enough, we don't need a lecture. The hotel itself was fairly clean, no comfy seats but the view is spectacular. Tons of steps to get to the rooms so if you have mobility issues or have a hard time walking then steer clear of this hotel. Steps can become very steep and theres no elevator. The breakfast is very small where a few pastries and coffees can be requested in the morning. There is nowhere to walk to get groceries so expect to take the shuttle into the city center for anything you need. When the room was cleaned we didn't receive towels 2x which was not the most pleasant. The hotel reception was very friendly which we appreciated and they also booked a last minute boat tour that we loved. There is no ATM on site and the pool isn't heated. Overall a good stay but could use a few improvements.