Hotel Molo

Rent och snyggt. Trevlig personal. Mycket bra massage. Läget helt perfekt, 100 m från Monte Casino. Betyg 5/5.

Hotel Molo doesn’t deserve 3 stars – they don’t even know how to handle complaints. You can only get through to the reception, which “knows nothing.” They don’t have any contact details for complaints on their webpage. After insisting, a receptionist gave us an email address and phone number for the hotel manager (Monika Jalowska), but she didn’t bother to respond to the complaint filed at the beginning of August (she avoided our calls as well). We traveled from Norway with a small child, and at check-in, I was informed that there was no hot water in the hotel, and it was unclear when it would be restored. When I asked for assistance in finding another accommodation, the rude receptionist replied that I was an adult and could google it on my phone. After insisting, the receptionist found accommodation for one night (a hotel in the middle of the forest), and I had to find and pay for another hotel for the rest of our stay. I haven’t received any refund from Hotel Molo.

We spent a short holiday in Sopot staying in this hotel. New and modern place, very nice overall. A big room with AC and fridge, no balcony. Bed was good and soft, small pillows though. The breakfast was a bit pricey but VERY good; lots of everything, like fried vegetables in teriyaki sauce, awesome. Grilled sausages etc. The only downside was the noise from passing trains, it took 2 nights to get used to. It wasn't that loud but sudden whooosh with variying duration. The room was 219 facing north with view at the train tracks and beginning of Monciak walking street.

Pretty decent hotel. Very good price/quality relation. Perfect location - very hear railway station (might be also a disadventage for some guests - some rooms have view straight on railway and from time to time it is loud …), next to the central walking street of Sopot, very close to many good breakfast places. Rooms are specious, also bathrooms are big with large showers. However still many improvements might be introduced - mattresses are not very comfortable, no king-size beds (2 single ones might be set together but just with bedsheet), no electric kettle, also cleaning of room might be better.