The Madrona

If you're looking at a trip to wine country generally, or Healdsburg specifically, you know there are a lot of options. We've been coming up here from LA a lot over the past 10years and the one place that is our absolute first check (before looking at wineries or restaurants or anything else) is whether we can stay at the Madrona. The property grounds are absolutely gorgeous and you actually feel like you have an oasis to escape to at the end of a day of exploring. We've stayed in most of the rooms at this point, and every single one is special in its own way. If you can get one of the salon rooms, we LOVE those. This isn't just a place to crash at night after a long day of wine tasting. They have e-bikes that you can use in the morning for a ride along Westside road. The complimentary car service - arrange in advance - will ferry you to and from town. We usually make a point of having at least one dinner onsite as both the food and beverage program are great! Finally, the staff really go out of their way to make your stay as special as possible - if it's your first time to the area, be sure to reach out in advance for great suggestions about vineyards, shops, and restaurants to visit in the area.

For 2 Michelin keys, we expected a bit more from what we experienced. We only stay at 5 star hotels and this one stood out to us because of the Michelin stars. But service, hospitality fell short of what a 5 star hotel should be. Rooms were uncomfortable, and was not thoughtfully designed or configured. The entire sitting area was wrapped in this very busy wallpaper including the ceiling . If you are having your guests feel relaxed and have tranquillity, it did'nt work. We booked a cottage one of the more expensive accomodation , not mentioned any where that there's not TV in the room, There is no place to hang your towels only 2 hooks which is for the robes. Coffee machine is hidden in a cabinet and the entire coffee making was not friendly. No room service. This is not a full service hotel, it felt like we went glamping. Snack that is for sale were expired.

My wife and I went to The Madrona for our anniversary. What a delightful experience!!! Lovely historic manor, beautiful grounds, very friendly, welcoming registration staff and waiters, outstanding meals, and impressive accommodations. We definitely had a wonderful time!

An exceptional experience at one of the most beautiful hotels I have ever visited. The rooms are spacious and elegantly decorated. The restaurant is outstanding. The location is excellent, and the building itself is truly extraordinary. Staying here feels like being a guest in the home of a distinguished old family from the Sonoma Valley.

I have been here many times. Since 1998 This was my third time visiting since the new ownership. I was appalled at during my welcome ( although the employee was gracious), that it was brought to my attention that I could purchase the horrendous “ art” that filled the old historic walls. Very offensive and the art did not go with the theme of the beautiful mansion. Furthermore in our room was QR codes to purchase everything from a wine opener, cutting board , knife and overpriced wine and spirits. It got worse.. at dinner , service was lacking, and we were ignored for quite sometime while our waitress chatted with others on a not so busy night. Food was overpriced and cold! Guess that’s why they lost their Michelin star. There was also music piped in which was too loud and didn’t fit the mansion theme at all. Service in the bar was lacking as well as we were ignored for quite sometime while only one guest was at the bar. This was not at all how this beautiful historic mansion and grounds used to be or run. My excited anticipation in sharing this beautiful experience was worse than I could have ever imagined and I left sad.

I can’t say enough good things about the Madrona. They treat you like royalty. The rooms are spacious and well appointed. The continental breakfast is terrific: croissants, delicious fresh squeezed orange or grapefruit juice, good coffee or tea, fresh fruit (blueberries, strawberries, raspberries, pineapple slices, all quality stuff), high quality granola, rich yogurt, and an excellent selection of soft and hard cheeses. The setting is gorgeous. It’s on a hill with a scenic outlook. Although it’s only a five minute drive from central Healdsburg, it’s an idyllic, rural setting. If you’re a birder lots of interesting birds to see and hear too. While we were there my wife got sick for one day (through no fault of the Madrona). The staff was extremely accommodating. I drove her to an urgent care center in Windsor to be seen around noon. Although that was past checkout time (it was our last scheduled day there) they said not to worry, either we could extend our stay for another day or just have a late checkout at no charge, depending on what we were told at the urgent care center. In the event we decided to stay another day, during which time my wife recovered. They even waived the increased charge for a Friday, and just charged us at the normal weekly rate. So refreshing to be treated as a human being and not just as a walking wallet! Next time we’re in Sonoma (we live across the country) we will without question look forward to staying at the Madrona again!