Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca

酒店態度非常強勢，我們帶者孩子無法入住，酒店經理説的很好聽説幫我們找他們旗下的其他酒店，但是最終什麼也沒有實現。 最終我們衹能自己再定其他酒店去住。我們的訴求就是讓攜程協調退定，然後把費用退回，但是跟攜程協調了3 天最終就是不退費。然後他們補償一部分費用給我們。這如何能接受！ 至今為止這件事情還是沒有解決，攜程這邊也是不斷的換人。沒有解決問題！

很好很好很好

- Beautiful hotel set in an old castle. - Lovely view of the gardens from our balcony. - Nice outdoor furniture. Additionally, the terrace/ outdoor area overlooking Palma is a top class spot for a drink pre/ post dinner. There was a DJ there one night playing the saxophone who was fantastic. - Bar staff were friendly. Cocktails were also delicious. - Breakfast to the room is amazing. - They brought me a birthday cake which was a touch of class! - The poolside food is tasty. - We thought it was decent value for money. - Pool service was slow and should improve. It is a pity because the pool area is very nice and a great spot to chill out and relax for the day. This is the only thing that lets it down. - Not sure how well the shops underneath the hotel fit in. Little unusual for a luxury castle hotel!

Amazing service, a gorgeous skyline and the atmosphere overall is fantastic. Thankful to Jasmin, Laura, Toni, Andres for such an unforgettable birthday I spent there. If you are in Palma, definitely visit this place. At least, book a breakfast or afternoon tea. Truly impressive, everything is 10/10!

All the ladies and gentlemen at the restaurants were attentive and quick to assist, just to mention some: Toni y Luis de conserjería, Sergi de recepción and Tomas at the valet were so welcoming, knowledgeable and professional. Our room was absolutely beautiful and well looked after by the housekeeping team. The pool and fitness centre were also spotless clean and very enjoyable. We would love to come back to this property.

I will admit that I loved my stay here when it comes to the room. They upgraded me to one of the Suites in the corner, which is spacious. They also gave me generous amount of tea, coffee, and water, which is a rarity for hotels of this standards. However, service is more or less lacking for a hotel this caliber. For example, at the restaurant, it took the waiter 20 minutes to come to me and ask, "Has anyone taken your order?" During breakfast, they forgot my coffee order multiple times. Additionally, I didn't do my due diligence on this, which was clearly my fault... but the hotel is extremely tough to reach with public transportation. The only bus line that goes through here is the Bus No. 7 that runs only once an hour and even that bus is always filled to capacity between the hours of 15:00 and 18:00. This is a hotel that's truly for those who want to get away for everything, so if you're thinking of staying in a hotel that's accessible to all main attractions in Mallorca, this is definitely not the one.