Villas Finesse by Menorcarentals

Advised on arrival we were being given a "free upgrade", I suspect our villa had been double booked. We were allocated Villas Finesse 14. It was filthy, poorly maintained and a health hazard, too many to go through in detail. The smoke alarm was missing, a live electrical socket hanging out of the wall, deep scratches, marks, stains and grime on the furniture, walls and kitchen appliances and trip hazards around the pool due to poorly fitted and maintained tiling, to name but a few. Not an understatement to say it ruined the holiday. This holiday was advertised as luxury with plush decor - this description was not what we experienced, at all, it was dirty, poorly maintained and very outdated. We obtained photographic evidence and complained. Within a week we received 20% of the booking price back, no quibbles, even though the tour company had not even seen the photographs as there were too many to send. This is a clear indication that this may not be the first complaint and/or they know the condition of it. The holiday cost us a small fortune, I've stayed in better Premier Inns. Also the complex is situated at the top of a very steep hill, car hire is essential, we could not leave the complex without using the car. Never, ever, again.