Hotel El Guía

A lovely local Mallorcan hotel. Very friendly and helpful staff. Comfortable and characterful bedrooms and bathrooms. Comfy beds! Very nice breakfasts. Only criticism is that there are no real communal areas e.g. bar area XXXXXXXXXXXXX

I Booked this “hotel” based on all the nice reviews…wow, not sure what or why but overall I feel that if you are American, you are not welcome here! We were given a teeny tiny room without working AC (it only blew air, we were not told this), it was up several flights of stairs very difficult to manage with suitcases. I booked a room for 2 based on the picture you see posted on this site, and expected a king or 2 twins, not a Double bed! The linens were cheap and smelled of others having used them, and we sweated all night! Plus we were “sold” their gated private parking for $12 EU, and were given the lousiest spot in said lot (most other spots were empty). And it was a 3 block walk to boot. NO one mentioned that the road between the hotel and the parking lot would be completely blocked by market vendors in the morning! So while I waited in the hotel for my husband to bring the car round, he was miserably lost trying to find an alternative route back to the hotel, on the skinny cobblestone streets. This delayed us by an hour, and it was Scary and frustrating to say the least. And the “included” breakfast was awful and picked over, at 9 am. Service and helpfulness was a big zero, so disappointing. I’m being completely honest here, never got any apology the hassle either. I would not recommend this place, at all. Two stars is too much, really.

the hotel was very welcoming and friendly food was excellent and rooms were very good, more of a traditional Spanish hotel and very much on traditional Mallorcan food located very close to transport and central to Soller, as a base to explore the town and the area this was excellent!