Salino Port Soller

The food and service were excellent. Hotel spotlessly clean. Fabulous location with stunning views from our room on the 3rd floor.

Hotel Salino at face value is a really nice hotel. The finishings and decorations are impressive but that ends when it comes to customer service. I’ll start with the good: 1. Breakfast is absolutely phenomenal. One of the best omelets if ever eaten. Good news ends there… Cons: 2. The views don’t negate the fact that going to the pool is basically a “serve yourself” experience. Drinks ordered based on the menu came with a 3 euro up charge because “none of the prices are right” which was a quote from the bartender. The rooftop is a small square footage but you still have to ask for everything and even then you might not get the simple drink you asked for 3. We showed up 10:30 am for a breakfast that closes at 11 am and we’re basically served an attitude. Asked for water and champagne multiple times that never came and there’s nothing worse than feeling like you’re the bad guy when you’re the one paying for basic services 4. Upon checkout and looking over the bill we wanted to go over it since everything you order is charged to the room and when given the bill we were told “I loved at everything it’s all in there” as if this person was with us at every order placed throughout our 2 day stay. 5. Given the fact that it’s 100 degrees here at the time of our stay we wanted to enjoy the pool. The flimsy umbrellas toppled over on multiple occasions and instead of a solution provided we were told we had to “close our umbrellas” due to safety issues and were forced to bake in 100 degree heat. The hotel itself is gorgeous and the food was surprisingly impressive but if you’re looking for a laid back experience I’d look elsewhere. I typically don’t leave bad reviews but when you pay $400+ a night for a room i am expecting the amount of service I paid for. Nobody should ever feel hesitant to ask for basic necessities. My lesson is that every hotel in Mallorca doesn’t have a doorman so it’s a fend for yourself environment and maybe that’s my fault for expecting it on an island I’ve never been to. Regardless there was nothing luxury about our experience and I wish I had more positive things to say but considering the price of the room I can’t confidently say it’s worth the money.

This hotel enjoys a prime location at the quieter end of Port Sóller’s promenade, offering a peaceful atmosphere while still being just a short 5-minute walk from a supermarket and a wide selection of restaurants. The setting strikes a nice balance between convenience and calm. The staff is generally friendly and accommodating, and the breakfast is a real highlight: a generous spread of cold and warm options, with the warm à la carte menu particularly well done. Our room was tastefully furnished and very comfortable. However, the main drawback, and the reason I’d hesitate to rebook, is the inconsistency in room views, even within the same category. We had booked a Deluxe Seaview room, expecting the type of panoramic vista shown on the booking site (which clearly featured higher floors). Instead, we were initially placed on the 4th floor, where our "Seaview" was largely blocked by the rooftop pool and rows of sun loungers just below on the roof of the 3rd floor. Privacy was limited, and the experience didn’t come close to what was advertised. After two nights, and multiple discussions with the front desk and management, we were moved to a 5th-floor room. Although supposedly in the same category, the difference in view, privacy, and overall experience was stark. From the 5th floor, we finally enjoyed the tranquil sea view we had booked and paid for (attached a photo of the view from each room for reference). This inconsistency is the hotel’s biggest weakness. Rooms with such vastly different views and levels of privacy should not fall under the same category. It feels unfair to leave such a crucial part of the guest experience to chance at check-in, especially when the price point is identical. I would strongly urge the hotel to reclassify these rooms more transparently, perhaps distinguishing between “Pool-Level Sea View” and “Upper-Floor Panoramic Sea View”, so that guests can make informed decisions and avoid disappointment. Until then, despite many positives, I’d think twice before booking here again.