Hidden Beach Resort Au Naturel Adults Only Catamarán, Cenote & More Inclusive

If I could rate higher than excellent, I would. The word that comes to mind is….Superb! The staff makes you feel special and their attention to detail far surpassed anything my wife and I have ever experienced. I simply cannot find the right words to express how delighted we are!

HBR is one of my favorite resorts in the Caribbean. Ua Natural and romantic. The staff is amazing, the grounds are always immaculate the pool and it's swim up pool bar are really nice. A great place to chill and meet people. The entertainment and bars, the restaurants are all top notch and all inclusive. It's really nice to have the two hotels next door that you can put some clothes on and go enjoy the other seven or so restaurants and bars. Oh did I mention the Vegas quality shows at night and live bands. Great late night DJ spinning all night if you want. Ula and Elison in the front office are the best in Mexico! The beach is small but has plenty of loungers and beach beds. The spa Naay rivals any in Scottsdale. Massage on the beach in a papla steps from the ocean is sooooo good. Thank you Gabriella and Karen. Their on site restraunt is really nice indoor or out and Angel and his team are awesome. We love Martha and her fresh made tortillas. There are 3 types of rooms. Swim up are nice easy access slightly smaller than 2nd or 3rd floor suites. They all have great floor plan, nice bathroom and jetted juccizi tubs. You also have a nice mini fridge and bar in your room and you select whats in yours. If your looking for a ANNR Mexican Carribean resort this is the best!!

There are not enough positives that we can say about the staff at this incredibly friendly and special place! HBR continues to be a top-tier au natural resort with first-rate staff who remember our names (and even our favorite drinks and food choices). Favorite staff members with exemplary service include Esperanza, Aneceto, Riccardo, Anulfo, Alex, Victor, Noel, Isai, Yvette, Angel, and Marta in dining; Fernanda and Carlos of the entertainment staff; Ula, Eleasin, and Elizabet in reception and guest services; and the beach and grounds staff were all professional and kind. Pedro, Nathaniel, and David were all amazing at the bars, and the musicians—especially the daytime acoustic musicians—were all great. I would give more than 5 stars for all of those staff and entertainment people, if I could. We loved the member dinner, enjoyed all the food, and always appreciate the efforts that go into decorating and providing a beautiful experience. Our room was consistently clean and our maids were cheerful, professional, and did a great job. Thank you to Graciela and Antonia! We loved volleyball, water aerobics, trivia and crafts, tequila tasting, salsa-making, the variety of bar options and cocktails, and the comfort of the beach palapas. However, there are some concerns that are worthy of a 3 star review. First of all, who made the terrible decision to change David and Pedro’s bar positions? Everyone knows that Pedro in the pool bar during the afternoons/evenings, and David in the Moonlight at night, are the perfect places for those two. They are both wonderful bartenders who were in their natural elements previously. They are doing a great job in their current positions but the guests are not happy, and I spoke with several guests who were equally unhappy with this decision as we were. Please change Pedro back to the pool, and David to the Moonlight, ASAP. The pool-facing side of the El Dorado building is a huge eyesore. Every year it gets worse and this year it looks like some repairs may be in process, but no progress was made while we were there. It looks like the building is falling apart. Several other resort areas need basic maintenance. For example, the men’s room bathroom door handle was loose, the foam party machine was broken for 2 weeks in a row, the rooms are getting increasingly dated, and the gym equipment is needing repair and updating. My husband got a metal splinter in his hand from one of the free weights because the finish is peeling off the handle. It seems to us that management can do a better job of making some basic improvements. As an additional note, we enjoyed the music of Goliath and the Tenors, but the volume is much too loud during dinner time. The band in the Moonlight was also great, but it was so loud we couldn’t stand it and had to leave—and very few guests were left in the Moonlight because it was too loud. Poolside music by Goliath was great, but again, too loud. We gather at HBR for the fun times and some of us onl