Hotel Palafitos Overwater Bungalows

This is my new favorite place to stay! The service was the best I have ever received and was consistent across the board . Ferdinand, Janet and Alberto were outstanding- extremely attentive and responsive . The property is beautiful and the overwater bungalows are very nice . Great price for what you get . They aren’t kidding when they say “More Inclusive”. Definitely will be back .

This place was amazing! 5 star treatment from the beginning to the end. Food was amazing, service, beautiful beach beside the seaweed. But it’s everywhere. The bungalow was exceptionally nice.

Our honeymoon at the Palafitos Overwater Bungalows was pure perfection from start to finish. The luxurious sedan pick-up set the tone for the top-notch service we experienced throughout our stay. Our overwater bungalow was breathtaking – panoramic views of the Caribbean Sea, a private infinity plunge pool, and even a glass-bottom floor panel. The service was truly extraordinary, led by our incredible butler, Yasser. He anticipated our every need, orchestrating our stay with grace and genuine warmth. Yasser made us feel like cherished friends, always going above and beyond. Our beach butler, Rafael, was equally delightful, ensuring our beach days were pure bliss with refreshing drinks and a constant smile. The food was a revelation, far beyond "5-star." Every meal was a Michelin-star style masterpiece, meticulously crafted and exquisitely presented. We savored fresh seafood, perfectly cooked steaks, and innovative dishes that delighted our palates. The attentive staff in every restaurant made each dining experience memorable. Beyond the service and sublime cuisine, the Palafitos exuded serenity and romance. The intimate setting ensured privacy, and we loved swimming from our private deck and soaking in the sunsets. It was an immersive experience in unparalleled luxury and heartfelt hospitality. Our honeymoon was a dream, where every need was anticipated and every moment felt magical. We left with hearts full of gratitude and a longing to return to this paradise.

This property is breath taking and the hospitality from start to finish was completely unmatched. We stayed 4 days at the palafitos and 3 at xcarat. Palafitos was by far our favorite place and most memorable given the staff and all around service. We can’t wait to come back for a full week next time!! Aldo, Janet, Alberto, you all made this trip amazing!!!

Right from touch down at the airport we were treated so well. The staff and service was exceptional. From your personal butler to the property maintenance staff, everyone was so friendly all the time. The attention to detail and cleanliness was amazing and every request was fulfilled. Thank you Janet and Aldo as well as the transportation guy in the resort, and everyone else for making it such a pleasurable trip. The food at the resturant was amazing for breakfast, lunch and dinner and room service snacks were also amazing. The property and amenities were great including the spa, beach and pools. They worked tirelessly go get rid of the sargassium that washed ashore. We will definatly be back and add on a few extra days.

We are going back! The service was like nothing I have ever experienced. We went for a week and it was perfect