WelcomHeritage Santa Roza Kasauli

I went to this hotel a month ago. They have good interior and look but rooms are not practically designed. These lack space. The way to reach hotel is a 40 min stretch which very steep and only recommended for extremely experienced drivers. Food was good but the breakfast buffet lacks variety. The staff lacks professionalism and basic etiquette that I experienced first time in a welcomheritage chain. No feedback was asked, the room service took lots of time. Overall not a recommended hotel as per the price.

The place is excellent and the staff especially Arun kayat was excellent in their service Food was average but the hotel was full of activities playing area for children Beautiful serene view Excellent landscape Perfect destination for family outing

I went there with my kids to have a day off from my regular chores. First the area mentioned l'd Kasauli so we thought to book this place but who knows these days it has become mandatory to check distance from google maps for the places you want to visit as the distance from Santa Roza to kasauli market is easily 50 minutes away through unsafe blind cuts and turns I was scared the whole time when my kid was driving due to that road. So please mention clearly the distance from Kasauli main market and don't just wrote Kasauli and be anywhere in an abandoned corner. The hotel is beautiful and has a garden to sit and play or use bicycles but honestly ! didn't like the room it was suffocating and not luxury. I was unable to sit in the balcony as it was way too small so every time I have to come outside to enjoy nature. Some of the staff is good but some left us unattended and were unbothered to assist well. The staff needs a training in human relationships as a team to treat guests equally. Food was good but couldn't say outstanding as options were limited in the breakfast I couldn't find flavoured yogurt or a warm sweet dish that are common in hotels settled in hills. The other problem is if you are here you have to be in the hotel all the time as all the tourists places are far off and you have to cover a very unsafe road of 40 minutes to reach anywhere. That’s why I'm saying not for families when coming with kids. No music or games also.