Maison Sofia - MGallery Collection

我預訂的是2床房，他們給了一大床的房，我無法跟別人睡一床，他們表示房間都客滿了，無法提供我所預訂的房間，最後在旁邊加了一個臨時小床，睡得超不舒服的！

Ein sehr empfehlenswertes Hotel mit super freundlichen und hilfsbereiten Mitarbeitern. Egal ob Empfang, Service, Bar oder Restaurant alle sind wirklich super nett.

I stayed 2 nights in Sofia. The hotel was nice. Beautiful design. Friendly staff. All was very clean. The sports facilities need some renovation.

Hotel Maison Sofia Mgallery Collection is located in a quiet area of ​​Sofia. Parking is available for guests. The hotel is nicely furnished, the reception staff are very nice. Our room was on higher floor, it was also nicely furnished and a small sweet surprise was waiting for us on the table. Unfortunately, the cleanliness of the room was not the best. There were crumbs on the carpet, dust in some places. We were in the room with our children, but we only had only one bathrobe and one slippers in the closet. We also only had one coffee capsule. During our stay, they didn't even provide us with more coffee, and we also had to wash the cups ourselves. We tried the fitness room - it was well equipped and clean. A very kind and helpful employee guided us through the entire wellness area, which was also very nice. This gentleman takes care of the wellness area very well. There is a swimming pool (with a non-functional whirlpool), a dry sauna, a steam sauna, and a relaxation room. We also booked our stay with breakfast, which was pleasant and there was a lot to choose from. We also tried the hotel restaurant, some dishes were good (salad with strawberries and cheese, hamburger, desserts), but some were without taste, even in the trio burgers we had raw undercooked meat. The service was austere at first, they even sent us away at first, because supposedly the entire restaurant was reserved by a sports club that was staying in the hotel, but in the end we were able to have dinner as well and the service was also nice in the end. At lunch, the scenario repeated itself, but this time we were sent away because we arrived at 12:00 and the restaurant didn't open until 13:00, so we had to wait. The hotel has a lot of potential, but there are many things that should be thought about to make it a really good 5* hotel. More on instagram @larmarluxury.

It is ok, adequate hotel, off city center. The service is good, the rates are also quite reasonable. However, location is not great at all: it is too noisy early in the morning, and the walls are too thin. For light sleepers, like me, it is challenging to get a good night sleep. I asked for quiet room, but didn't get it, despite my Platinum Accor status. My status wasn't acknowledged initially, then it ended up ok with my stay. Rooms are fine, clean, good sized, with nice abd spacious shower. Not much going on inside hotel. I haven't tried breakfast, for 25 Euro it appears to be too pricey. All in all, it is definitely ok, 3.5 out of 5, not quite 4. Can be certainly better, but not worthy of excellent MGallery brand, not what I used to see in MGallery hotels in Europe.

I cannot fault this hotel, the service, the ambiance and the general sense of calm you vet from being here is without compare. The water feature with the turtles us a nice touch too. The best thing about this hotel is the service, Hristo and Fani deserve a special shout out, they clearly enjoy their job and are amazing at it.