Best Western Lozenetz Hotel

We made a reservation for deluxe room which should come with a double bed and a sofa bed as well. But we were offered a twin room eventually.

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This franchise hotel is a shame to Best Western brand! Toilets are filthy, shower cabin full of mold, bed sheets dirty. There was a horrible smell in the room and the air from the AC unit smells even worse, the carpet is stained. We also made a reservation for the underground parking and the staff did not let us in with the car until we checked-in and payed, which is pretty difficult since the hotel does not have any place to park the car outside for a few minutes. I have rarely seen such unpleasant and rude staff.

Run down and unloved. It might have been a lovely hotel about 15 years ago but hasn’t been touched since. In need of modernisation, curtains hanging off the rails, carpet stained. Great position for the town centre and just round the corner from the metro and Sofia has a lovely charm about it so will be back, but not to this hotel! We stayed 3 nights and didn’t see any sign of a cleaner, no fresh towels, no toilet roll, just poor unfortunately.

Another 5 star experience! I use this fine hotel very frequently on my travels, and each time, I enjoy gracious Bulgarian hospitality. I have a fondness for room 202, with its extensive balcony and views to Mt. Vitosha. Vasil was my front desk receptionist, and he did a fantastic job. He was efficient, kind, and accommodating. The room was my familiar surroundings, and the balcony was perfect on a relatively warm November day in Sofia. A healthy and hearty Bulgarian breakfast was included, and it was excellent. A wide selection of Bulgarian and European delicacies was presented, and it was perfect. I am pleased to report that one of my favorite hotels in Sofia still delivers high quality for an unbeatable price. Well done!

My flight to Sofia was cancelled by the airline, this hotel refused to cancel my room or refund me for something that was clearly not my fault, I planed to split my stay from here and another hotel. That other hotel refunded me no problem what so ever, best western are just money grabbers