Panorama Hotel

Ottimo hotel, personale gentile ed accogliente. Posizione buona

Hotel discreto per chi non pretende troppo, in posizione tranquilla vicino al Parco Neapolis, colazione ottima cornetti e dolci in quantità e fatti artigianalmente, c'erano perfino i cannoli di ricotta, Consigliato

Valida soluzione per brevi soste

It is ia rather outdated hotel that requires a lot of maintenance, especially the floors and the bathrooms. The breakfast is moderate, with good Coffee, missing the integral products, and good eatbable fruits. The elevator was behaving a bit strange, passed our floor a few times up and down before it stopped. The airco stops working between 12pm and 6 am so the nights can be warm. The airco is very noisy. We heard from other guests that the rooms at the front side of the hotel can be very noisy due to traffic, also at nights. Personel is very friendly

I have never stayed in such a bad hotel before in Italy as this hotel. The hotel is advertised as 4 stars, but in reality it is 4 crosses. Everything is bad, really everything. The worst part is the indifferent arrogance of the staff in the way they handle the problem. The furniture and the seating set are all ruined and dirty. The bathroom is broken, dirty and incomplete. No charging after breakfast after 8:50. If you talk about the problem, arrogant, condescending yelling staff is the discussion partner. There is no possibility of compensation, the hotel steals the good feeling of your days if you live here. The bathroom is so moldy that your lungs will get sick if you live here.

We stayed during a TUI tour of Sicily and this was evidently chosen because it was very cheap. There was another TUI tour group staying on the same night, so it was clearly catering for this market. The Hotel - it was dated and the rooms were in a terrible state, with furniture broken, an unpleasant smell and the bathroom flooded with water after using the shower. The Staff - rude and unhelpful, in particular on reception. I note that they say English is a language that they cater for, but they refused to make any effort to communicate in it at all. The Food - awful, unless you think that a spoon of risotto, a mackerel fillet, spoon of iceburg lettuce and slice of watermelon makes an acceptable meal. That's the problem with an inclusive package i guess. Dreadful hotel to steer well clear of. I am surprised that TUI are using it - they must have a lot of negative feedback.