Radisson Hotel and Conf Centre London Heathrow

I booked a standard room for 1 night and it was a really terrible experience. Actually, I read all the comments about this hotel (good and bad) and I don't feel like it was that bad at that time. Until I stayed for a night, I realized that all the comments are real. --Poor staff service: 1) The frontdesk staff (Male) doesn't know how to work on the check in process. I asked him it is ok if i do the check in here, he said yes. Clearly, he knows nothing. Just don't assign him to do that task, if he is not capable of. 2) Poor handwriting. Misleading . Not willing to help customers attitudes. I asked what's the number on the card. It's written like 'H101', actually is '4101'. I asked that staff and she replied with terrible attitude and laughed at me 'is it hard to understand?' with sarcasm. Cleanliness: 1) I changed the room twice. Not clean at all, with the fast food packages in the room. Suggestion: 1) Please provide some proper training to the staff about their attitudes towards customers and understanding about their tasks.

Was a good stay and they gave me a late check out the nx day as I arrived late to check in

Great location with good service. We would recommend it to our friends.

I’ve been here before, and it was okay. But I had come back from a long haul flight and was due to take another Business flight the next day, so I needed to sleep. There was only one person at Reception and the place was crowded. I went to my room and it smelt of the toilet. After a long wait, I was sent to another which already had a man in it. And then came back down and there were just so many people at Reception that I went into the office, and I said I really need my room. I was transferred to another hotel. Not impressed.

It is close to the airport but can not walk through, need to get transport, a small mattress and a thin pillow I ordered 3 more pillows no one came.

close to Heathrow airport terminal 3, nice