Radisson Hotel and Conf Centre London Heathrow

The room was large, bed fairly comfortable but not for the price being charged. I never got to the pool or gym as I’d planned to do but that was the main reason I booked. The shuttle service is a bit annoying that you have to pay and there are only set pick up and drop off times, so if you want to catch a different bus (which I did) to the nearby Renaissance hotel then that one is more frequent and only a short walk away from this hotel. The shuttle price isn’t expensive through, at around 6£ each way, it was useful. Breakfast options were decent with enough choice for a vegetarian, but nothing to write home about and I opted not to pay the 16£ for the second day I was there. Overall it was decent, but cleanliness of room needed help. I asked the cleaner if she could hoover the room as when I arrived there were bits all over the floor, she did in front of me and her technique was great, she did a wonderful job but when she left there were still things all over the floor so it was obvious it was the tool (the hoover needs to be updated). The staff were kind and obviously hard workers, good customer service, they just need more support from management or corporate to update their capabilities like with new hoovers. The chair also had “something” on it, so I general it would be good if staff had access to better cleaning tools to steam out stains on furniture and curtains. I’d probably stay again if it was a bit less expensive or if these issues get sorted.

Arrived at the hotel late at night following a long journey. Paid for a superior room and to my horror the room was still left in a mess by the previous occupants. Dirty tissues in the bathroom? Half eaten apple on side table, bed untidy, windows looked old and dirty. The list goes on! Asked to speak with duty manager who was nothing but rude end unhelpful. I did not stay there and don’t even know if I will get my money back. Avoid this place!!!!!

Convenient Location Near the Airport, but Check-In Process Needs Improvement The hotel is conveniently located close to the airport, with just about a 10-minute bus ride to Heathrow. The room was clean and comfortable, providing a pleasant stay. However, the check-in process was quite slow, taking nearly half an hour to complete. This inefficiency was frustrating and detracted from an otherwise positive experience. Improving the check-in efficiency would greatly enhance the overall guest experience.