Canopy by Hilton Sioux Falls Downtown

I recently stayed at the Canopy Hotel in Sioux Falls for business. Being a Hilton Diamond member, I travel and stay in hotels about 200 nights a year. This was my first stay at a Canopy and below is an honest assessment: The good: - The front desk was friendly and receptive and greeted me upon arrival. Props to Savana especially for excellent customer service. - The hotel is an open concept and is designed well. - The room and bed were comfortable and generally quiet. - The rooms were spacious and serviced by housekeeping daily. Well done. - The key cards are wooden, nice touch. - There is a Nespresso coffee machine in the room which is a nice touch. - The fitness center is large and has modern equipment, including two Peloton bikes which actually worked. In many of the Hilton properties where there are Peloton bikes, they either don’t work or aren’t connected to the Internet. - There is a nearby parking structure which connects to the hotel via a skyway. More on this later. The not so good: - There what are called ‘smart refrigerators’ in the room. These are not refrigerators but coolers, more designed for storing soda or beer. I was told that the coolers keep the temperature to 40 degrees F but this was not the case as even when pressing the ‘quick cool’ button, the temperature stayed around 42 – 43 degrees. This is important if you are planning on storing perishables. Having worked in food service, it is important to keep food at or below 40 degrees F, otherwise, bacteria can start to grow after 4 hours. After going to the local Hy Vee grocery store and buying salads, hard boiled eggs and such, I ended up throwing most of the food away the next day - over $40 worth, because the temperature on the kept reading 43 degrees. - There are also no microwaves in the room so plan on eating out – and finishing your dinner that night. - The shower is nice but the seal allows water to run out past the door, creating a pool. This was acknowledged by the hotel but as a new property, this shouldn’t be an issue. - Not really a ‘not so good’ but the bath towels are huge – capable of wrapping an elephant. Ones half that size would be sufficient. - There are bottles of shampoo, conditioner and bath get in the shower which are nice. On the third night, the bath gel ran out. I asked the front desk if the bottle could be refilled and they said that they would relay the request. However, checking the next day, the bottle was still empty which is annoying because I left housekeeping a tip. - The hotel does not provide bottles or water to the guests, which may not be a bad thing environmentally. As a substitute, there is a bottle and glasses in the room and a water filtration unit on the floor by the elevators. However, the station on my floor was out of service. - While the fitness center is better than many properties, the music blared out through overhead speakers. I was not able to find the volume o

Best hotel I have ever been too. My boy Israel is a beast. Beat engineer in the state of South Dakota. The soap is pretty mid so I would bring my own soap otherwise no complains! If you’re looking for a nice place to spend a weekend with your friends come to this hotel. Also a great place to play hide and seek!

I had a wonderful stay-cation at the canopy hotel and appreciated the easy access to coffee, cocktails, and dining on the main floor. The hotel is stunning and I come often to get coffee and enjoy the atmosphere. If you’re looking for great coffee, Jaden at Torrent is your girl. She is always so kind and welcoming and makes a delicious coffee. Caleb at the bar makes a wonderful cocktail served with a great conversation. I have had nothing but incredible experiences here with all of the staff and look forward to coming back every time!

We love it here! We come often for the coffee bar at Torrent, and Jaden never fails to make us a fantastic drink! She is fantastic! If you’re in the mood for a drink later in the night, Caleb is amazing as well. Overall, the atmosphere, staff and hospitality are top notch at The Canopy. Would recommend this hotel to anyone!

Quality rooms and ambiance located in the perfect place. Step out onto the Upper Falls in Falls Park. Beautiful scenery and conveniently located near Levit concert venue and many of the best bars and restaurants in town. I highly recommend this facility.

I had a pleasant stay for one night. The bed was very comfortable, and the pancakes, eggs, and bacon were delicious. The shower was also really nice. The only downside was the parking ramp—it was a bit confusing to navigate, but other than that, everything went smoothly. The staff were excellent, friendly, and helpful. Overall, a great experience!