Four Seasons Hotel Singapore

The entire trip was amazing from check in to check out! First of all, the room was amazing with a wonderful bathroom. My girlfriend and I were celebrating her birthday, the hotel gave us a complimentary cake for the day which really pleasantly surprised us. Throughout the stay, all the services including items delivery or in room dining was fast and efficient. I wanted to especially compliment front desk-Saufi and housekeeping-Lina for their excellent personalized and detailed service as well, making our stay truly unforgettable.

First time staying in Four Seasons Hotel Singapore. Despite being smack in midst of town, the indoor car park was ample (unlike many other hotels that don’t provide private car parks) so this was a welcome facility we like because of our large vehicle. But driving around congested Penang is stressful, so we used Grab e-hailing to move around. Room was large, clean, facilities well placed, AC strong and the hotel staff were very obliging and responsive. Even the car park security guard was very helpful to guide us. Check in was efficient. There are many tourists staying here, but the lobby/main entrance was huge, and everything was well organized, so guests looked happy. Hotel is located in New Lane, which is just next to the Lorong Baru hawker stalls. We were on a foodie trip, so having quick easy access to food early in the morning till late night was so convenient. The famous Charcoal seafood CKT is right here; don’t miss this! There is a convenience store just around the corner so you could buy sundry items if you missed anything. Happy with this hotel and would come back again. We just booked another trip for October and Trip.com gave the lowest rate again. Highly recommended.

1) When we checked in, we were told we could enjoy a 20 percent discount from the hotel's restaurants. We ate therefore at Jiang Nan Chun, the Chinese restaurant of the hotel ( total bill S$242), and the next day, at Nobu Japanese restaurant ( total bill- around $402). When we checked out, however, the discount was not given, even if the restaurant's waiter told us that the discount would be given upon check out from the hotel. ( The total amount spent on the two restaurants was S$645!) 2) The most shocking thing was that the flush of the towel bowl did not work on Sunday, May 26. We used the flush but the water was overflowing and the feces were floating about. So we tried to pour water into the toilet bowl three times by using the waste can of the toilet to fill it full with water to flush the toilet but still to no avail. Finally, we had to ask for help from the hotel staff to solve the problem. The hotel staff later gave us a plate of fruits and a short letter of apology for the inconvenience caused.