Novotel Living Singapore Orchard

This booking was a fraud and I will post daily on trip.com telegram. Trip.com said they will help me with the bank dispute but instead disputed against this. The hotel was booked under Agoda.com when I checked with the hotel and not trip.com. The hotel is simply not helpful too. I tried to tell them I did not stay at all because I was not even informed and they simply asked me to check with Agoda and refused to offer a replacement stay. Just to highlight my wife is in hospital for 3 weeks now and I am having to work through all of this. A simple online search shows trip.com had been sued successfully twice in China. I am considering legal means too.

가족 단위 여행으로 아주 좋은 호텔이에요. 시설도 깨끗하고 공간도 충분히 넓어서 편안히 지내다 왔어요. 조리가 가능해서 아이들 음식 먹이기 편했어요.

除了小，沒別的，早餐是送到房間的，跟商場很近，很方便

環境好 地段繁華

Cannot speak more highly of this hotel. Part of the Accor Group, the hotel is spotless, our suite cleaned perfectly on the week days (not on weekends or public holidays). Our stay came with hot and cold buffet breakfast each morning, served in the Lobby's cafe, which was highly appreciated and ample to start the day's sightseeing. The hotel is surprisingly quiet, being one block back from the corner of Scott and Orchard Roads. It's only a short walk downhill to either of Scott or Orchard Roads and their bus and train stations (Orchard MRT is a major train hub) so, armed with a Singapore Tourist 5 day Pass, we were very able to catch any bus and get to all of Singapore's tourist attractions easily. Handily, Orchard MRT is one of only 15 train stations which can sell the 5 day Pass, so that was hugely convenient. Our suite came fully equipped with iron, ironing board, an LG washer/dryer machine (so convenient and helpful to manage our washing and drying), fully equipped kitchen with crockery, cutlery, glassware and plates. Each room of the suite came with its own air conditioning controls, which was very useful. The hotel is a block away from the Far East Plaza (inexpensive grocery stores) as well as the Marks & Spencer department store, cafe and supermarket - both were ideal for purchasing bottles of peach tea, mineral water, dinners and dessert for the nights we chose to eat in. The main swimming pool was lovely, the children's wading pool and playground equipment thoughtfully planned for little visitors. A big Thank You to Sunil and Shawn for welcoming us and answering all of our questions. Thank you to the hotel staff who made us very comfortable in this home away from home.

We had a wonderful time. Facilities and staff are kind and professional. Nothing is too much trouble for the staff. It’s very difficult to continue to say words up to 200 characters when I believe I said it all. They are happy to store our luggage until we need to get to the airport later today.