Hotel Bencoolen @ Bencoolen Street

Overall the stay experience is withing expectation. There are some minor hiccups along the way with some minor issues but nothing too serious. The hotel condition is abit worn down as compare to the pictures shown on trip.com website.This includes everything, from the reception area, to the facility and room. The room looks clean overall, but there are some areas being missed out. I still find some food bits on the floor/cabinet and the desk is have some oil stain. I have a bad experience with the reception as the way she responded to my question. Not offended, but it is not the usual response hotel staff should give to guest. A few more things to take note: -they provided luggage storage, but it is placed in a public area opposite the reception. -the lift is small. -the breakfast food selection and seating are limited. Lastly, the pricing will put you into considering this hotel, topping up with some value added item coming the room size and location, and not to mention breakfast included. Location is consider good with it being situated in the center of most major attraction. Other attractions are easily accessible with MRT. There are a few selection of MRT lines available within a short walking distance, if the nearest one requires some detour (exchanging trains).

We were given a room with peeled floor tiles, shower area tile grout too dirty, smaller room than that of Japan room size. Housekeeping issues for sure. Not recommended for people who prefer a cleaner shower area and a room size to open at least a medium sized luggage with enough space to walk to the door.

Overall value for money for the price paid which include simple breakfast, its hard to find in Singapore with this price. Location is good as well. Some TV channels wasn’t working and we reported, they came up to check very quickly. Overall satisfied with the service.