Habyt Clarke Quay - Previously Champion City

Terrible Service – Only Good Thing is the Location I stayed at this hotel from May 9th to 12th, 2025 (3 nights). Upon check-in, I was given two key cards—one for the door and one to keep the electricity running in the room. The staff told me I could leave the power card in the slot while I was out, and that after 10 PM, no one would be at the front desk, but they could be contacted via WhatsApp. On the second night, I came back around 10:30 PM after a long day out. The front desk was already closed. When I entered my room, I discovered that the power card had been removed. Later, I found out that housekeeping had taken it out—but I still don’t understand why they entered my room and removed it in the first place. I tried to contact the hotel through WhatsApp, but no one responded because the phone had been left at the hotel. I had no way to reach anyone and had to spend the entire night without electricity. The next morning, I reported this to the front desk. The staff apologized and said they would inform the manager about possible compensation. That evening, I returned around 9:30 PM and spoke to a different staff member. I explained the situation again and asked if the manager had responded. The staff simply said the matter was “in process” and couldn’t give me a timeline. I said I was very unhappy with how things were handled, and the staff replied, “You can write a review if you want to share your opinion.” That response lacked any empathy and was completely unprofessional. To this day, I have received no follow-up from the hotel or the manager via email or WhatsApp.

Stayed in other NuVe hotels before. Chose this more for nostalgic reasons. Passed it many times since I was younger. But they need to do up a lot more renovation. Can be noisy. I don’t mind but the price is on the higher side. My principle: if cannot climb up the scale, then off the price. So that customers get what value they pay !

Habitación muy practica y comoda! Super centrico!