Bear Mountain Lodge

Buyer Beware!! Horrible customer service!!! Selfish, Smug, Dismissive, Inconsiderate, Unaccommodating, Greedy I contacted Bear Mountain Lodge to cancel our reservations immediately after I suffered a near fatal car accident on Labor Day at least a week prior to our arrival. I was told by someone over the phone that I would be given a refund due to the extraordinary circumstances surrounding the abrupt cancellation. I never received the $539 refund on my credit card. I called to ask for my money back and was told they had a strict policy on cancellations and instead of giving me my money back they tried to offer a Gift Certificate or donation to a Charity!!! Unbelievable and unacceptable customer service!!! If this is how New Mexico treats tourists, patrons and clients in the hotel industry, I would highly suggest making alternative reservations!! I have traveled all over the world and have never experienced the dismissive, smug, and arrogant attitude from a hotel owner surrounding a reimbursement of funds. This hotel/lodge basically stole our hard earned money and did nothing to earn it. We are super upset and will never book a reservation at this hotel. Buyer beware!!!

The lodge has a very welcoming, comfortable feeling. The rooms are spacious and the views panoramic. The dining room is charming and the breakfasts are creative and delicious. The staff is quite friendly and helpful. I would highly recommend.

BML is about the halfway point for us to meet friends. A perfect find! Although our stay was brief, it was wonderful! Unusual to be pampered in that setting, but we felt pampered. Coffee was brought to our building's little common area before were even up and dressed! The breakfast was terrific - fruit, granola, yogurt, veggie fritatta, fresh OJ. Art on display was very attractive and interesting. All the indoor spaces were immaculately clean. Be aware of the 1/2 mile dirt road leading to the Lodge. No big deal, just dusty. Hikers, birders, relaxers . . . this is the place!