Vincci Selección Rumaykiyya

Excelente la estancia en todos los aspectos: - el servicio espectacular, continuamente atentando y servicial - la terraza al aire libre para tomar algo de aire-ski con vista inmejorables y muy buena carta - Muchas zonas muy bien puestas y con mucho encanto para entre horas. - El desayuno muy completo y de buena calidad - Las habitaciones con buena climatización y no les faltaba ningún detalle - Utilizamos el servicio de masaje deportivo que se ofrecía y fue francamente bueno y profesional. - La unica cosa que se podría poner como pega es que no esta a una distancia razonable para andar hasta pradollano, pero lo suplen con un magnifico servicio de transfer y con la silla en la puerta del hotel que te baja muy rápido. - Ademas, se puede salir y entrar esquiando desde la misma puerta del hotel.

Todos los servicios del hotel perfectos, los trabajadores muy amables y serviciales, el servicio de transfer comodisimo.

Our stay at Hotel Vincci Selección Rumaykiyya was a beautiful experience, especially as first-time visitors to a ski resort. The location is fantastic, situated right next to the ski lift, making it incredibly convenient for skiing enthusiasts. The resort has a warm and welcoming ambiance, adding to the overall charm of the experience. A special mention to the lady, Ineta at the Reception, who went above and beyond to ensure our comfort. She was understanding and proactive when we raised concerns about our original room, which was on a lower floor with had water dripping from the ice and a limited view. She very kindly upgraded us, making our stay even more enjoyable. Another standout was Yoli, who attended to us at dinner. Her recommendations were excellent, and her attentive service truly enhanced our dining experience. However, while breakfast options were lovely, the service in the morning was disappointing. The waitstaff seemed more focused on clearing tables than attending to guests, and we were left waiting far too long for someone to take our order for eggs. Even after placing the order, it took much longer than expected, with no acknowledgment or apology from the staff. It felt as though customer service was not a priority during breakfast, which was frustrating compared to the otherwise exceptional experience at the resort. Overall, Hotel Vincci Selección Rumaykiyya is a wonderful place to stay, especially for those looking for a cozy ski resort with excellent location and welcoming hospitality. If the breakfast service improves, it would make the experience flawless.

Our stay at Hotel Da Vinci in Sierra Nevada was a complete disappointment. Right from the start, we had to wait an hour to check in because one of their computers wasn’t working. The reception staff was unfriendly and unhelpful, making the whole process even worse. The room itself was old and in desperate need of renovation. It had a terrible smell, and the air quality was so bad that we woke up with headaches. To make matters worse, the temperature was completely uneven—one side of the room was freezing, while the other was too hot. There was no complimentary water, which is a basic amenity in most hotels. Sleeping was nearly impossible due to all these issues, and on top of that, there were no views from the room. The location of the hotel is another huge downside. It’s at the very top of Sierra Nevada, far away from everything. There are no restaurants, no shops—nothing around. The only way to get to the village is by chairlift, which closes at 5 PM and shuts down frequently due to wind. The hotel does offer transportation, but it’s a joke—an old truck that only runs at specific times and requires advance reservation. We had a private event at the Mary Bell Hotel and asked for a ride, but they refused. Since there are no taxis, Ubers, or any other transport options in Sierra Nevada, we had no way of getting there and missed the event—a total disaster. Service overall was terrible. The staff was not friendly, barely spoke English, and didn’t care about guests’ needs. This was easily one of the worst hotel experiences we’ve had. We will never go back and strongly advise others to stay elsewhere.

Incredible and super attentive staff. Very knowledgeable, available and friendly. Rooms and public areas are very clean, tidy and comfy. The transfer/shuttle to pradollano is an amazing amenity and makes up for the distance the hotel has to the town.

It is impossible to sleep in the rooms, there is that old air conditioner system that makes u sick, we ended up w sore throats because of that air conditioner. shower is hot/cold. they say you are connected with slopes but it is scam. it is shared with all thee neighbors and we sayed in line for an hour and 15 minutes