Prana Hotel anmeldelser

Svar fra overnatningssted: Dear guest,We are sorry that your experience didn't match your expectations and we take note of your feedback for future improvements.We already started to fix some of the issues you faced.Regards,Simon

Svar fra overnatningssted: Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the quiet ambiance, design, internet, and cable TV at our hotel. However, we're sorry to learn about the issues you encountered during your stay.Please accept our apologies for the missing amenities and the condition of the furniture and blankets. Your comments regarding the lack of a fridge, missing bathroom items, and the availability of breakfast items are duly noted. We strive to provide a comfortable and convenient experience for our guests, and it’s clear we fell short in several areas.We appreciate your feedback as it helps us identify areas for improvement. Rest assured, we are addressing these concerns with our management team to ensure that future guests have a more pleasant stay.Thank you for your understanding and for choosing our hotel. We hope to have the opportunity to welcome you back and provide a more seamless experience.Best regards,Simon

Svar fra overnatningssted: Dear Maranaram,Thank you for sharing your delightful review with us! We're thrilled to hear that you had a sweet and refreshing experience during your stay. It's wonderful to know that you enjoyed the spacious rooms and found our amenities convenient. Our location is indeed convenient, and we're glad it added to your overall satisfaction with eateries and local shops nearby.We're especially pleased to hear that you had a superb experience with our in-house massage services and found them to be a great value. Your kind words are greatly appreciated, and we look forward to welcoming you back for another relaxing stay.Warm regards,Romane and Simon

Svar fra overnatningssted: Dear Mac,Thank you for your review! We're thrilled to hear that you enjoyed your 12-day stay with us. It's great to know that you found our location convenient with tuk-tuk drivers readily available. We hope to welcome you back soon!Regards,Romane and Simon

Svar fra overnatningssted: Dear Tom,Thank you for taking the time to share your detailed feedback with us.We are glad to hear that you found the room to be good value for the price. However, we sincerely apologize for the inconveniences you experienced during your stay.We are sorry to hear about the issues at breakfast, including the dirty cup and the too-cold avocado toast. You got the free included breakfast avocado toast version so the price is not 6 usd for that as it is included. The appreciation of the avocado toast is also very subjective, some guests love it and some don't. As it's bringing us bad comments from time to time, we are removing it from our free breakfast selection and menu.We still have 6 other free breakfast options in our menu and if you feel the need to have your breakfast outside there are other options available around the hotel that we can recommend.Your feedback is important and we will address these concerns with our kitchen and service staff to ensure improvements are made.Our air conditioners have been under heavy use recently and their efficiency was affected by the extreme weather we had during your stay, hottest ever in Cambodia. We are sorry if it didn't feel cold enough for you but they are now working properly and we maintain them regularly. The television can also be capricious in Cambodia but this is generally easily repaired. The staff is always available to find a solution to this.We appreciate your understanding about the location and will continue to explore options to enhance convenience for our guests.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.Best regards,Romane and Simon

Svar fra overnatningssted: Thank you for your feedback, Lee Hin!We’re glad to hear that you found our hotel to be good value for money and that you appreciated the size of the room. We’ll certainly take note of your comments regarding maintenance and cleaning to continue improving. We apologize for the slow breakfast service and will work on enhancing that experience as well. We hope to welcome you again soon!The Prana Team

Svar fra overnatningssted: Dear Vanna,Thank you very much for staying with us and for this great feedback.We're delighted to know you enjoyed your stay with us so much and we hope to see you again soon.Warm regards,Romane and Simon

Svar fra overnatningssted: Dear guest,Thank you so much for your kind words! We're thrilled to hear that you had a perfect holiday with us. Our team is dedicated to providing excellent service and delicious food, so it's wonderful to know you enjoyed both. We're glad you found our prices affordable and our location ideal. We look forward to welcoming you back to Prana soon!Regards,Romane and Simon

Svar fra overnatningssted: Hello,Thank you for your nice review.We are glad to know you enjoyed your stay and hope to see you again.Regards,Romane and Simon

Svar fra overnatningssted: Dear guest, Thank you so much for your glowing review! We are thrilled to hear that you had a fantastic stay at Prana Hotel in Siem Reap. It's wonderful to know that you appreciated our warm welcome, beautiful design, and tranquil atmosphere. We're glad your room met your expectations and that you enjoyed the variety at breakfast.Our team is delighted to have been able to assist with your day tour to Angkor Wat and provide local tips. It's great to hear you found the pool area and spa services relaxing, and that the in-room oil massage was a highlight of your stay.We truly appreciate your high recommendation and are excited to welcome you back on your next trip to Cambodia!Regards,Romane and Simon

Svar fra overnatningssted: Dear Kseniia,We are really happy to know that you enjoyed your stay with us. We look forward to welcoming you again. Regards,Romane and Simon

Svar fra overnatningssted: Dear Movita,Thank you very much for your great feedback.We hope to see you again soon.Regards,Romane and Simon

Svar fra overnatningssted: Hello,Thank you for your feedback.We take note of it to make the necessary improvements.All the rooms have been painted new and we progressively fix and repair what needs to be but it takes a bit of time and we took over recently.All room doors can obviously be closed to ensure tranquility to our guests. We are sorry for the inconvenience if you are refering to a closet door that was not sliding properly.About the the shower and water pressure, we recently had a part of the pressure system that broke down and we replaced it since then so it's not a problem anymore.Regards,Romane and Simon

Svar fra overnatningssted: Dear Ly,Thank you for your great review. We are glad to know you enjoyed your stay with us and we hope to see you again soon.Regards,The Prana Team