Bayon Modern Residence

we had a two night stay at bayon modern and arrived rather late for check in due to our flight. the staff checked us in promptly and tommy was extremely friendly. the room itself is spacious, although the smell of mildew was really strong when we entered. the room was rather old and the cleanliness of the toilet was pretty bad. the soap dispenser wasn’t working and the toilet bowl was filthy. breakfast was nice, had a variety of food options to choose from. a good mix of western and khmer! location wise, it was a little out of the main city, 20mins walk or 5mins by tuktuk. overall, i would likely choose another hotel for our stay in siem reap that’s closer to the city and better maintained.

PROS: Good service (Reception only, not the restaurant). + Quite location away from busy pub street but still quite close. + Great service from service manager Mr Ny and Mr Thom (I think that's his name) + Mr Ny was very professional and quick to apologise and offer solutions to whatever issues guests encountered. + Mr Thom smiled a lot and was very proactive in helping to carry luggage. + *Most* of the staff at reception greet you warmly when you leave or enter the hotel. CONS: - Limited food options nearby but that of course, is the tradeoff for being in a quieter location. - Supposed to be a non-smoking room but room 208 had a lingering smoke smell. (Quickly changed to room 406 thanks to helpful Mr Ny). - TV in both rooms were very unresponsive to the remote. You have to click several times and at a very particular angle just to change channels. - Body soap and shampoo in large dispenser had a bad smell. It was obviously not changed for a long time. - No hot water in room 406. It was however, quickly fixed by kind and helpful Mr Ny. - American breakfast comes with 2 eggs. I asked if it has to be 2 eggs of the same type or can we choose 1 each of different types (e.g. scrambled and poached which I ordered). Waitress said both are fine. Order came and only had 1 scrambled egg. Raised the issue to another waitress and no apology, just said 'Oh, you want *another* poached egg' when I didn't even get 1 in the first place. Eventually, the missing poached egg did come but the experience was unpleasant. May visit again if they fix the above issues.

Value for money. This is a nice mid-sized hotel in a relatively quiet neighborhood. The room ceilings are high, the bathrooms are generously sized and have proper lighting (!), toilets are seperate, mattresses, pillows and linens are comfortable, breakfast is good, both for Westerners and Asians. Staff is very friendly. Rooms towards the pool are quieter than the ones to the street. Recommended.