Courtyard by Marriott Siem Reap Resort

The hotel is nice and clean. Air conditioner is not so cold, not sure if it is just that room or normal there. Some old burnt smell in the air conditioner as well. I asked to changed the room, the front staff said hotel is full. I highly doubted that. The mattress is pretty soft, the blanket is hard and too thick for that not so cold air conditioner in the room. One wheel of the chair in the room is broken, almost failed down when sitting. The bath room is nice size, the water flowing rate is good. No cotton buds provided. The hotel only provides 2 bottles of water per room. That is below standard for 5 star hotels. The restaurant is good. Breakfast is good. The staff in the restaurant is nice. I had lunch, dinner and breakfast in restaurant. I enjoyed the most of this stay. With all the above good and bad experience, I still shortened the stay after one night and move to a new hotel. This hotel didn’t meet my standard of 5 star hotel.

The Courtyard by Marriott in Siem Reap offers a prime location on a main street, making it easily recognisable to ride-hailing drivers. The property features an impressive entrance with a spacious driveway that facilitates smooth pick-ups and drop-offs. The lobby creates an excellent first impression with its minimalist design, thoughtful lighting, and generous space. The check-in and check-out processes at the reception desk were efficient and hassle-free. Throughout my five-day stay, the staff consistently demonstrated professionalism and courtesy in every interaction. Upon arrival, I was pleasantly surprised to receive a complimentary upgrade to a pool-facing room with a balcony, despite not requesting one. However, as a wheelchair user, I encountered several accessibility challenges. While the staff were accommodating in helping me change rooms when the first one proved unsuitable, basic accessibility features were lacking. The hotel was unable to provide a plastic chair for showering, which made bathing both difficult and potentially hazardous. More concerning was the swimming pool area, which lacked wheelchair ramps, making it completely inaccessible due to steps. For a 5-star establishment under the Marriott brand, these accessibility oversights were disappointing. Most international hotels typically provide better accommodation for guests with mobility needs. Despite being a Marriott Bonvoy member, these limitations significantly impact the likelihood of my return. Future travellers with accessibility requirements should thoroughly verify the hotel's facilities before booking. While the hotel excels in location, aesthetics, and service attitude, its accessibility infrastructure falls short of international standards, particularly for a property of this calibre.

breakfast is very good. the price is a little bit expensive!