Gæstebruger
31. januar 2023
We stayed at the property for one hour and checked out due to BED BUGS, the room smell like an old mattress, someone's hair on the sheets, and the general unsanitary nature of the property. When I requested a refund, the property said that the manager would be in tomorrow to discuss it. Two days later the manager called me and said the following. "You will not be getting a refund in this universe, and we are I hear you are looking for a refund, and this will NOT happen in this lifetime!" then they hung up. They claimed the room was unrentable after we had left the property, see the attached "evidence" of the mess we left! We had some food when we checked in, used the bathroom, and left as soon as we saw the BED BUGS! My only regret is not taking photos of the bedbugs. ZERO STARS, and TERRIBLE CUSTOMER SERVICE.
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