The Victoria Hotel & Source Spa

Let’s start with a positives majority of the staff are exceptionally polite and courteous. It’s got a traditional charm and high standards. The three course dinner and breakfast were delicious, highly recommend the food. The spa has been modernised to high standard but it felt overcrowded with only eight people memberships and hotel guests. Now for our negatives! we didn’t spend much time in our room on the Saturday night, we stayed in the lobby listening to band. At around 6.45am on the Sunday morning, I was woken by the people around walking around their room. The chandelier was shaking and the glass shells rattling, it didn’t stop until 8am by that time I was wide awake. Then, when we returned to our room after breakfast, the chambermaid knocked the door and went explained we weren’t ready get (about 9.30 - but 11am check out). I went for a shower and as I was getting out the chambermaid entered the room without knocking, very embarrassed as my mother-in-law was in her swim wear and I was wrapped in a towel, she just looked down and left the room without a word. Then about 30mins later she walked in again, she did say sorry this time, which I said you must knock before entering rooms. We went down to check out of the room but stay for our spa treatment. The manger said he would get the chandelier checked by the maintenance team as they wouldn’t want it to disturb anymore guests. We went down to the spa and waited for a treatments, which were very good. When we settled the bill the manager had taken a cup of tea off the bill £4.50. It was meant to be a relaxing spa night away, to be woken up so early and then made to feel we had to leave our room was not what I expected.

This is an excellent hotel that is ideally located with great food, however we would have liked to have the room we paid extra for. The room did not match the photos on website. Despite pointing this out within an hour of arrival nothing was done despite a promise to raise this with the manager. Such a shame as this could of been a great overall experience.

As already stated our short spa break was excellent in most respects except for the impossibility of cooling the room in a heatwave and the outdated shower arrangements in this price bracket .

I couldnt fault the service by all the wonderful staff and the 5 course evening meals were excellent food and fantastic value.

I haven't stayed at this hotel but I always like to call in for a light lunch whenever I'm in the area. Lovely ambience, décor, beautiful room to sit in, and admire the view and enjoy refreshments. Flower arrangements were lovely. Exquisite toilets. Staff exemplary. I even managed to find a car parking space. All in all an exceptional experience.

My partner booked an afternoon spa with cream tea here for us. What a lovely hotel, impeccable and friendly staff service, beautiful interior and grounds overlooking the beautiful Sidmouth seafront. The spa is lovely with a small indoor pool, sauna, steam room, jacuzzi and relaxation areas. We both had head neck and shoulder massages. I nearly fell asleep as was so relaxed which is very unusual for me. You can also use the Lido outside pool which is heated and lovely and clean and spacious with sun loungers all around. It was nice and quiet when we went on 11th June and we could really relax and chill out. We had a sumptuous cream tea after our spa treatments. Warm freshly cooked scones with ample delicious jam and cream and tea. Can also have coffee if you prefer. Wish we had stayed at the Victoria Hotel instead of a nearby smaller one but will definately do so next time. Beautiful hotel.