Hermanns Hotel & SPA Sibiu

very good service nice location opposite tram stop to town

Mic dejun bogat,diversificat. Personal amabil,curățenie de nota 10,liniște. Parcarea insuficienta,a trebuit sa lăsăm mașina în parcarea Mega Image,din păcate.

Due to a technical issue there was a risk that could ruin our trip, but the hotel staff went above and beyond to fix it and make our stay as good as possible. This is the best customer service I’ve seen in any Romanian hotel, congrats! The hotel is nice and clean, while the spa has everything you need.

The rooms are very spacious the control panel in the room was one of the best I have seen !! It is very modern you can adjust the room temperature, bathroom light and call the reception with a touch on the screen!!

In fact, I had a reservation, but I refused to stay at the hotel due to the conditions and the rudeness of the staff (who were probably following the owner's instructions). The German-named hotel, a rip-off, was pretty much like the one I got with Johannis. You check in, go to your room, and find that it's very hot. You fiddle with the high-tech AC control system on a tablet embedded in the wall, only to discover that it's already set to the minimum temperature with the ventilation at maximum, yet it still displays 27 degrees in the room. You take off your shoes and sit by the ventilation grille, noticing a slight breeze (and I'm not exaggerating, just a slight breeze) that probably aims for 25-26 degrees. I've spent several years cumulatively in hotels, so I know their tricks. I open TripAdvisor and search for reviews, and of course, all the ones from the summer period complain about the lack of AC. I go down to the reception and ask the lady there if they have any rooms where the AC works and if they won't shuffle me from room to room as they did with other tourists who had written about this "strategy," probably devised by the rude owner. The lady assures me that she will solve my problem: two more rooms and luggage tours through the hotel, only to find out that it was exactly as I suspected: no room could provide a decent temperature. The lowest was 26 degrees with the AC running at maximum for 5 hours (in a colleague's room who had arrived earlier). I don't understand two things: How does a place like this get a 4-star rating? Probably the same way gas stations between buildings do. What kind of owner is so rude and stingy that they won't solve the problem and won't instruct their staff to try to fool the customer by shuffling them from room to room, even though they have reviews from 2022 pointing out the issue? PS: I mustn't forget two more aspects: brown wooden doors in a design with white and gray in the rooms; it's as if a blind person thought of the color combination. The parking lot might be enough for 10% of the rooms, and the reception lady encourages you to park at the nearby Mega Image supermarket where the parking spaces are marked as for the store's customers. When you ask if that's not a problem, you're told to put your car in a less noticeable spot in the back; otherwise, the store staff might notice and come to "complain" about it. This is Romanian tourism (even with a German name) in the "land of well-done things."

New, modern, smart decor, overall a comfortable and agreable place to stay over the weekend in Sibiu. Not a central location, but easily accessible by bus or taxi. The parking, though, is insufficient and only comfortable for rather small cars. The biggest drawback, however, is the bar/ restaurant service! In case they're busy with any event bigger than 10 persons, you can't get any type of attention from the staff! Or, even more annoying, some of the young bar waitresses may also pretend that the only could count an insufficient amount for the bill you just paid - certainly in full, as witnessed by several of our group members! Really bothering and unprofessional, to say the least! And it easily ruin the overall good impression that the hotel made on us!