Amadria Park Family Hotel Jakov

I have stayed here several times with my family in the past few years and we are happy to return to the Hotel Jakov. I would like to single out the professional staff who have shown how much they value their guests during each of our stays. In short - great hotel, professional and friendly staff, beautiful nature and landscaping around the hotel with additional facilities such as an aqua park for a complete vacation.

A great hotel but with one major letdown! Spacious, clean interiors and decor. Space for kids to run around...we had a 9 and 11 year old and any kids activity was based around smaller children in the hotel next door which you can use. The games rooms with PS5s were good. Food was varied and good at the buffet. A few negatives and suggestions for improvement... 1. The buffet food was often cold as hotplates were not warm enough to keep food warm and a lot of food was batch Cooked rather than freshly cooked in small batches as and when food started to run low...lots of chefs behind the counter not doing much.. chips and pancakes etc were cold . Easily remedied if the chefs just cook less more often 2. Kids club next door list activities happening but these do not really happen and no organised sports i.e archery, bowls etc. this would be good for slightly older kids plus animation team was really nowhere to be seen part from sitting in the kids room, I suggest they need to be more proactive and get out around the pool area. 3. Lastly and the major complaint....very strong smell of smoking in lobby near lift area. Supposedly it is illegal to smoke inside a hotel. I know what smoking smells like and this was not just someone smelling of smoke on their clothes but actual strong smoke. With all the effort the hotel goes to to present itself as clean (which they do well) this is a major letdown! This smell occured at least 3-4 times. On the final time it was strongest and I followed the smell and it was from a service area/ door behind the lifts which supposedly the staff use for entrance to hotel etc.... the smell was very strong and if they weren't actually smoking in the hotel, staff were definitely smoking right by the entrance allowing the draft through the open door take the acrid smell into the lobby. I complained to the duty manager about this and she got very defensive saying it was illegal to smoke in hotel and that no one was smoking but I can 100% assure you that they were. I hope the general manager can address this as it really places a black mark against an otherwise very clean hotel.

Welcome: When we arrived, we had to wait at least 45 minutes until we could check in. After a long journey(with two small hungry children), we did not need an extensive check in and therefore I think we did not have a good idea of what facilities were available. Breakfast Waiting times: -You have to fight for a table, even during times when it was indicated it would be quiet. -At one times, 3 of the 4 coffee machines were out of order. -A long queue for ‘lemonade’? No fresh juice, or, say, fresh mint or ginger for tea. -We missed out on scrambled eggs and croissants. Of course, some items may run out, however, these are the essentials of a breakfast should be available at all times. Especially since when you lose your spot from the row you have to start from the beginning again. Assortment: -Little to no variety except the fruit which was very good. Breakfast general: -We tried our best to say good morning to staff behind the buffets however we were not given a glimpse.We feel it is important to pass on to our children that you should treat someone with respect at all times but especially in the case of employees who work hard to provide service. -We saw many guests shoving pancakes, yoghurt drinks and fruit in their bags to be eaten by the pool in the afternoon. -We saw a manager making a couple of waitresses very inappropriately put them to work. -During breakfast, plates or bowls were not taken out so many tables were very messy. -Lots of unnecessary disposables being used. Bar: Also long queues and I wanted to thank the lady behind the pool bar for the drinks made. I didn't get the chance to do that, I found this really rude. The drinks were firmly at the price. Which is fine when served in a luxurious manner. However, there was no consistency in the drinks served, one time a lot the other time little, then in a glass and then from a plastic cup. Tap water that was offered was also empty at many times. Swimming pool: We found it very disappointing that there was not 1 slide present. Of course in the water park which as a hotel guest you don't even have access to there were many. But the website gives you the impression that there are plenty of opportunities to slide which is not so. In the small pool, I fell down because it was extremely slippery, leaving a bruise on my leg. I later saw others slip here too. One day, we arrived at the pool at 4:30 PM and were informed that there were no towels available. When I inquired if there might be towels at the other hotel, I was told to "try and see." I was quite frustrated, as this does not seem very service-oriented. I asked to speak with the manager, but their whereabouts were unknown. Additionally, many of the towels provided had yellow stains and/or holes. While there were plenty of sunbeds, there were far from enough umbrellas (many of which were also damaged) or shaded areas. Many guests place their towels down before breakfast, so if you arrive at the pool around 11 AM, you're left withou

We've been staying at this hotel for years, and it’s become our favorite family getaway. The staff is always welcoming, making us feel right at home from the moment we arrive. The rooms are spacious, clean, and perfect for our needs. Our kids love the pool, and there are plenty of family-friendly activities to keep everyone entertained. The on-site restaurant serves delicious meals that cater to both adults and kids, making dining easy and enjoyable. We look forward to our stay every year and can’t wait to return next year! This place truly feels like our home away from home.

the reception was excellent, the service was excellent, the cleanliness was at the highest level, the food was very good, in a few words, perfect, this was the 3rd summer that I spent the holidays with my family, so I plan to come back next year as well

We are a family of 4 and stayed at this hotel for a week and returned to UK earlier this week. As a background, we spent two lovely weeks in Croatia, the best part being a serene and peaceful Air BnB surrounded by olive groves, mountains and rivers in Omis. On arrival at this hotel for whatever reason I immediately got a bad vibe and I trust my intuition. There was a frustrated guest complaining at reception. Check in was slow and the card machine was thrust under my nose to pay before I had even had chance to change pounds to euros on my card. I then attempted to park my car. I drove round the car park 5 times going demented unable to find a space! I already wanted to leave before seeing the room! The fact that the hotel charge for parking is a complete disgrace and if you try and park outside you will be fined. This is entrapment and leaves a bitter taste in your mouth before you’ve even started. Even worse, if you dare not park in a marked bay you will receive a printed A4 reminder on your car. They are everywhere. It massively brings the tone of the place down. One morning I was lucky to have 3 on my car! Any respectful hotel offers complimentary parking and adequate spaces for their guests. I tried to cool down in the swimming pool but it was packed and young children jumping in off rocks with no life guard or supervision. The rooms are adequate with little storage and the air con would only go down to 24 degrees which is unacceptable. Of course this is centrally controlled to reduce costs. From where we had been the whole thing of I’m honest felt like an overcrowded prison. The worst thing by far though is the attitude of some of the staff. Totally awful! After our check in we really wanted to just get out the place. The lady we spoke to on reception attempted to help us but really didnt know what she was doing, unable to confirm or commit to how much of a refund we were due. We were sent to a sales lady ( not the correct person to deal with) in the morning. She was rude, unhelpful, argumentative and confrontational. When asked why she was behaving like this she said “I have to’” the team need a proper lesson in what professional and courteous customer service looks like because they really haven’t got a clue. One night in the trattoria again the service was diabolical! I asked a male waiter to check where our food was after 45 minutes and he just said you will have to wait like everyone else! I said excuse me! Could you please check with the kitchen!? He stone cold refused and my blood began to boil. I couldn’t believe how rude he was so I rose my voice at him. He then proceeded to ask me for a fight later! Unbelievable. We then went to buy sweets for the kids. There was a problem with them and the lady was unwilling to change or help again being argumentative. In this area there was a metal plate which was a proper trip hazard and I told a member of staff that seemed completely disinterested. There unfortunately is just a really ba