Radisson Hotel Shimla

I just moved to Radisson Jazz Shimla after a great stay at Radisson Kufri, and honestly, it’s been disappointing. Check-in was slow, though Aditya at the front desk was helpful. I asked about an paid upgrade and saw the junior suite, still deciding on it. But my real issue is with the service. First, I ordered boneless biryani, but they sent one with bones. They replaced it, but why mess up a simple order? Then, my thukpa arrived with spillage and a hair. Didn’t take a pic of that (because, ew), but I did catch one on the salt shaker. Basic hygiene should not be an issue at a Radisson. Housekeeping was another letdown. I called 3 times to get my plates cleared after dinner—nothing. They finally picked them up the next morning, so my room smelled like food all night. Also, I couldn’t help but notice that foreign guests seem to get extra attention. I get the whole international hospitality thing, but Indian guests are paying the same and deserve the same service. If the hotel is understaffed, they need to manage it better. The bathroom also needs work—tiles look like they need scrubbing, and parts of the wall are peeling. Didn’t expect this from a Radisson property. I still have two more nights here and hope things improve. Planning to check out the spa too—fingers crossed that goes well. Sharing this so the hotel (hopefully) takes note and improves for future guests.

Amazing hotel with breathtaking views.The welcome goodies and tea is great way to make you feel relaxed after stressful drive.The property is greatly located with multiple levels and pool is amazing. We were traveling with bigger family and were upgraded to all suites. The staff is amazing and breakfast is delicious, specially the dosa.

I was with my wife and daughter. Firstly at night you go for shower and you find not a drop of water in a reputed hotel and an engineer in your room to repair it at 10:30 pm. Breakfast Service is poor. Took 20-25 minutes just for a tea which they have already in buffet.. Front desk and room is warming and good.. even being member you don’t get any response from Radisson team Radisson team don’t response or by the time they do , you have already check out. Even no contact number for india

We endured a difficult stay here. We both suffered food poisoning, that left both of us unable to eat for 24 hours. We can’t be absolutely sure it was down to the hotel, but it is likely, because we see nowhere else during our 3 nights in Shimla. The room wasn’t the cleanest, but neither was it filthy. Nevertheless, on arrival, used food trays from the previous guests ( must be because we were at end of corridor) were still out in the corridor, and they were still there the following morning. We complained and they did then remove them. In evening too cool to sit outside for a drink & the view from the bar isn’t great, due to branches, despite the hotel’s spectacular setting. On the plus side, the management & staff were always courteous & tried to help us, and the decor is in good condition…just please ensure the good hygiene is alright.

Excellent room , great service & hospitality. Very happy with a stay. Restaurant staff is also very cordial... I would definitely love to stay again in future and experience great same level of hospitality.everything around the food court was awesome and the ambience was nice ... must visit for couples and family dine in Rooms are very neat and clean and are very comfortable to stay. Rooms are spacious and luxurious. front desk tamana was helpful person niranjan was amazing guy for everything

Had amazing time at thjs nice property, got to see a nice hotel, nice rooms and very pleasant and soothing experience