Hotel Willow Banks - Boutique 4 Star Hotel on the Mall Road Shimla

I had a lovely stay here! The view from the room was really beautiful — perfect to unwind and enjoy the moment. The bar had a great atmosphere, and I truly enjoyed a cold beer there after a long day. The room had a nice, authentic feel to it, and soaking in the bathtub was the perfect way to relax. Overall, it was a peaceful and refreshing stay. Would love to come back!

We stayed here for three nights in a premium room with balcony. It is very conveniently located on the mall road and at a comfortable walking distance from the ridge, around which are all the happening things of Shimla. The hotel is on a busy road, very easily accessible from the Tourism Lift, but once we were inside, it was quiet and peaceful. The room heating was pretty good. The complimentary buffet breakfast was excellent. We also tried their restaurant Eighteen71 for lunch and dinner, and the food was good. The staff are helpful and nice. Mr. Sanjay Sharma, the manager of the hotel, was very helpful right from the time we booked our hotel (directly from their website), till the time we reached there (arranging for a porter to meet us at the Parking Lot on arrival etc) and ensured that we had a comfortable stay. They also have a Travel Desk which arranges for local sightseeing and airport transfers etc. Definitely a great place to stay if you are visiting Shimla.

We tried thin crust pizza, Indian meals, and desserts - all were delicious. The hotel also helped us book cabs for local sightseeing. The team at reception was always helpful and welcoming. Rooms were cleaned daily and the service was prompt. A great choice if you're looking for a peaceful yet well-connected place in Shimla.

The interiors are warm and classic, and you get a mix of colonial charm and modern comfort. We especially liked the thoughtful touches in the room - from the toiletries to the welcome note. The hotel also has a salon, spa and banquet space, so it's great for both leisure and events. Plus the lift access from Mall Road is a big plus for senior citizens.

I recently stayed at Hotel Willow Bank, Shimla, and had a very pleasant experience. The stay was comfortable, the food was delicious, and the staff was extremely courteous and helpful throughout. I would like to give special thanks to Mr. Sanjay Sharma for his exceptional assistance and support during my visit. His professionalism and attentiveness really made a difference. I highly recommend this hotel for anyone visiting Shimla!

The hotel is directly accessible via the tourism lift which makes arrival very convenient. The front desk was prompt in addressing our queries and made sure we had a smooth check-in. The room was cozy, with a lovely sit-out balcony. The spa service was relaxing, and we also enjoyed some time at the cafe and bar inside the hotel. A very relaxing stay overall.