Royal Jardin Whistling Pines Resort

We booked two Super Deluxe rooms from 25 dec to 26 dec for our family considering it as resort. But, this was just a hotel not resort. We asked hotel to make ready rooms before one hour of our arrival but they made us to wait for 15 minutes. Even after that rooms were not ready completely. Hot water was not available in bathroom, Dish TV was not recharged, shower gel was not there, room slippers were not provided and used water of previous guests was in electric kettle & jug. One of the rooms’s bathroom door got locked. They do not have key of that bathroom. We have to shift to other room. They wasted our two hours on these things. Bed mattress was overused and it doesn’t have proper cushioning. Room heaters and hair dryers were not provided. That was chargeable. We took lunch there because there was no food options nearby to this place. Food in lunch was good in taste. So no complaint on that. It was paid by us not included in package. There were less options in dinner menu and breakfast menu provided in package. My suggestion not to book this resort, it will make worse your vacation. General Manager Mr Chouhan who just talked a lot like marketing person here but not try to improve their service.

Feedback Regarding Our Wedding Experience at Your Hotel I am writing to express my deep disappointment with the service and behavior we encountered during my sister’s wedding at your hotel. Unfortunately, the experience was far from what we had hoped for, and the actions of your General Manager were particularly troubling. Firstly, there were multiple instances where prior commitments made by your team were denied. Specifically, the General Manager requested payments from individual guests, particularly from the groom’s side, which caused embarrassment for my father. We had clearly communicated earlier that these payments should not be solicited in such a manner, especially without prior notice. What was most disturbing was the General Manager’s behavior, such as personally checking guest rooms in the middle of the night. Our guests found this highly intrusive and unprofessional. It is normal during a wedding for guests to visit each other’s rooms, and if there were concerns regarding additional beds, we were more than willing to pay. However, the manner in which this situation was handled was unacceptable. Additionally, on the day of the Mehndi ceremony, my sister, the bride, received over 20 calls from the General Manager demanding payment for food and rooms, which was both inappropriate and inconsiderate. This occurred during the event and even late at night, around 12 AM. As hoteliers ourselves, we know that it is both unethical and against basic hospitality standards to disturb guests at such hours, particularly during a wedding celebration. The final issue came during breakfast when we found plastic in one of the sandwiches. Instead of addressing the issue professionally, the General Manager merely blamed the waiter, stating that he would “scold” them, without taking ownership of the incident. What saddens me the most is that the General Manager openly stated in front of our guests that he could ruin my sister’s wedding if he wanted to. This level of unprofessionalism is shocking and unacceptable in any establishment, especially in the hospitality industry. In all my 10 years of experience as a hotelier, I have never encountered such poor management and customer service. I sincerely hope that this feedback will be taken seriously and that appropriate actions will be taken to ensure no family has to endure such an experience in the future. I hope this works well for your feedback!

Complete fraud don't even think of transferring money to them, they will just deny that they didn't recieve the money and show you fake screenshot of transaction declined and you will be left nowhere to go. I am struggling the same for past one month to get my payment back and management has simply blocked my numbers.