Passport42388662559
28. juni 2024
My wife and I average 35-40 nights a year at Best Western and have been in the top tier of the Best Western rewards program for years. We also spend a similar amount of time at Comfort Inns, which are usually in the same areas as Best Western. Recently, my wife mistakenly made a reservation at the Best Western Westgate Inn on the same night as a Comfort Inn. I realized her mistake 27 hours before our check-in time at the hotels. I telephoned the Westgate Best Western 27 hours before our check-in time and asked if we could change the reservation from the Friday night scheduled in error to Thursday night. After being transferred through two people, I finally spoke with the general manager of the Westgate Best Western, who told me that I could make a new reservation for Thursday night, but that the hotel has a strict 48-hour cancellation policy and we were too late to cancel the Friday night reservation. "It is a strict policy, very strict," he said. Well, after spending as much money as I have over the years at Best Western, hearing this buffoon tell me about the strict policy when the hotel is obviously underbooked made me rethink the Best Western choice generally. I telephoned the Comfort Inn, and the person at the desk who answered the phone helped me immediately. "Of course, you can change your reservation, and the rate will actually be less expensive since it's a Thursday instead of the weekend," they said. So, not only were we able to cancel and reschedule with Comfort Inn, but I also got a $22 credit to my card because of the lower rate on a Thursday! What a huge difference in the culture and attitude between the two hotels. I had to talk to the GM of Westgate Best Western, who told me, "There are no refunds with less than a 48-hour notice." The desk person who answered the phone at Comfort Inn, on the other hand, was able to make the decision and help us with our mistake. I was irritated with Best Western because of this pompous GM, and I promptly got on the computer and canceled the remaining 17 nights we had booked at Best Westerns during our cross-country trip and rebooked with Comfort Inn. Thinking about the inconsistencies in Best Western service over the past few years, it was the GM at Best Western Westgate Inn who finally made me pull out of the Best Western universe and go to the competing Comfort Inn. Best Western won't miss my 35-40 nights a year staying with them, but I hope others can be spared some aggravation by reading this review and seeking other accommodations that better serve the traveler.
Oversæt