The Carrington Hotel

100% recommended hotel, nice beds and well cleaned room. Enough parkings and quiet space. Breakfast is just bravo, ladies are so nice to help. More than happy to coming back again.

Went to the restaurant yesterday( public holiday). We have arrived at 7.40 pm and the first thing the waitress named Mary said to us was “you better hurry up and eat because we will be closing at 9 pm to the dot”. no greetings. nothing. When she picked up the menus off the table, she was in such a hurry and ended up dropping some of my cutlery on the floor but never even bothered to pick them up or replace them with new ones. When the food arrived at the table, she just slammed the food on the table and didn’t even bothered to pour water into our glasses. Mind you, this is a fine-dining restaurant and we expect high standards. Even though the restaurant was meant to close at 9 pm, she stared packing everything up by 8.05 pm. It was very noisy in the back, dropping things and chatting. By 8.40 pm all the lights were turned off and they were ready to leave, while we were still eating. Halfway through our meal, she left the dessert at the side of the table, leaving the ice cream to melt. Restaurant closing for dining at 9 pm does not mean that the workers get to go home at 9 pm as well. The standard service should be provided until 2100 hours and the cleaning can commence afterwards. Zero stars for the service

The lady at reception was so rude to my husband when we checked in. Not welcoming at all. Short and abrupt. Then I had an issue with the coffee pods as they didn’t replenish them each day. (We stayed for three nights). So I approached the receptionist and asked why our pods had not been replaced, and she rudely ran through a list of what the maid staff were ‘only’ supposed to do on a longer stay and apparently replacing coffee pods was not one of them!!!! What the actual F””k!!! Apparently replacing/cleaning coffee cups and glasses isn’t either!!! So I could have booked separately for three nights and got my coffee pods each day… but because I booked for the three days at once, we only got two coffee pods for 3 days!!! Doesn’t make sense! I have never stayed anywhere where they do not replace coffee pods!!! That should be costed into each nights stay. (Which it probably is) We stay in Shepp at least 2-3 times per year and we will never be staying at the Carrington again. Back to the Parklake for us. A note to the receptionist….rude doesn’t win you business, It’s a no brainer. City folk look forward to getting away from stuffy Melbournians to spend time with relaxed cheery country folk. Not the other way around!! And after seeing the amount of cars parked in your motel last night compared to Parklake, a little adjustment in your attitude might help your business finances and your review ratings!