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Negative anmeldelser(26)
OzYoPicz
Cloud Spread Double Bed Room With Balcony, Washing Machine & Fridge
Overnattede i aug. 2023
Solorejsende
65 anmeldelse
8.5/10
Meget god
Slået op den 7. sep. 2023
I rocked up to check into my apartment with my Trip booking confirmation. The nimrod behind the desk tells me “Sorry, we don’t usually take foreigners bookings through the platform” and then suggests maybe I should cancel the booking?!? What the hell?! I contacted Trip.com and got a customer rep ro speaks to her and explain how to process it. Was left standing there for 15 minutes in what should have been a 5 minute interaction.
If you are going to advertise on a huge platform like Trip, please ensure all staff are aware foreigners may stay at the hotel and not to be total pricks about it, or alternatively, remove your apartment off the platform altogether and lose business.
That said, I loved the cosy apartment which featured a fridge, AC and a washing machine and drying rack. The hotel is located on a the river a short stroll from the restaurant district and Rainbow Mall.
Will gladly stay again
Oversæt
Svar fra overnatningssted: Hello!dear guests,thank you very much for your stay,thank you for taking a very beautiful photo,I apologise for the inconvenience,Thank you for liking for apartment,I wish you a safe juurney~
Gæstebruger
Værelse med queensize-seng og byudsigt
Overnattede i feb. 2025
Par
1 anmeldelse
8.7/10
Meget god
Slået op den 3. apr. 2025
good yes
Oversæt
Svar fra overnatningssted: 尊敬的顧客,感謝您對我們酒店的支持。我們相信,好的口碑源自於客人最真誠的滿意度。我們很榮幸能為您提供優質的服務。無論是商務出差還是旅行,都誠摯地歡迎您再次選擇我們酒店!期待您的再次光臨!
Svar fra overnatningssted: 您好,客人,對於您提出的問題深表歉意,沒能給您帶來愉快的體驗,非常抱歉,鉑斯登行政公寓處於一個逐步完善的狀態,非常需要您給一些時間讓我們繼續努力,繼續提升,繼續做出更多的改變,希望您能再給一次機會,給一次讓我們能為您解決問題的機會,有什麼問題及時跟前台溝通,我們也能第一時間為您提供需求和解決問題,謝謝理解~
Svar fra overnatningssted: 您好,客人,對於您提出的問題深表歉意,沒能給您帶來愉快的體驗,非常抱歉,鉑斯登行政公寓處於一個逐步完善的狀態,非常需要您給一些時間讓我們繼續努力,繼續提升,繼續做出更多的改變,希望您能再給一次機會,給一次讓我們能為您解決問題的機會,有什麼問題及時跟前台溝通,我們也能第一時間為您提供需求和解決問題,謝謝理解~