Haoxing Hotel (Shenzhen Airport Huangtian Subway Station)

It’s was worst experience I have ever faced. Front desk boy straightforwardly refused to allocate the room the that I already reserved. But he wanted me to pay more if I need upgraded room, he was smiling whenever I asked why I can’t get the room that I had paid. He give me another room that was literally badly damaged and zero clearance. When I talked to Trip.com customer service then I couldn’t get satisfactory answer neither solution. Trip.com customer service also suggested me to accept what hotel is offering me. That unbelievable. I’m diamond member on trip.com because I always prefer to use but I never expected that trip.com will give up on customer’s satisfaction. Here is some proof. If this happened to you then what’s your opinion? Leave comments and tell trip.com to support their customer instead of hotels.

Reasonable place for Reasonable price. Clean. Helpful boss. Near metro

Hotel is very cheap. So if only stay just to rest a few hours is ok. Room not the same as picture.

This hotel is very cheap but is in quite poor condition and wasn't very clean inside the room. It is close to the airport

The rooms are spacious and comfortable. I was surprised there was elevator. This eased the burden of carrying my luggagees via staircase.

Cheapest around airport. Still, not too close. Old smelly rooms. But you can tell there some sort of effort on cleaning them... Staff at reception was friendly.