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Bekræftede anmeldelser
Placering8.7
Faciliteter8.6
Service9.0
Renlighed8.8
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Gæstebruger
Comfort-2-personersværelse
Overnattede i jun. 2025
Rejs med venner
1 anmeldelse
3.0/10
Slået op den 31. jul. 2025
In the fact, hotel is absolutely different from description on the site. Our room was very dirty with footprints on the floor and cutted nails. We were so tired to try to change another room. Furthermore, there is no reception, just a man, sitting in the small shop at the bottom of the building. It seems like building is under reconstruction but still every thing is very old. In the discription of the room was mentioned that there is a hair dryer, but in the fact, it is not. Staff doesn’t speak english!! I payed 3400 rubles for this room, so expensive for this!!!
Oversæt
6/7
Svar fra overnatningssted: 尊敬的客人:您好!感謝您抽出寶貴的時間分享您的經驗。我們對您在逗留期間遇到的多次失敗深表歉意。這遠低於我們廣告標準和我們對客人舒適的承諾。請允許我們直接解決每個點:房間條件和清潔度:我們真的很震驚地聽到您所分配的房間的不可接受狀態,尤其是您描述的清潔度問題(足跡和指甲剪接)。這是不可原諒的。我們的管家負責人今天親自檢查了所有房間,並加強了我們與整個團隊的深入清潔協議。特定的房間已被取消服務,以進行密集的衞生和維護,我們後悔對建築物狀況的困惑,我們承認某些區域的當前狀態與我們網站上更新後的展示不一致,我們正在緊急審查和更新所有在線列表和照片,以確保100%準確。我們理解您對缺乏專職的、會説英語的前台工作人員感到非常沮喪,便利店的工作人員是輔助支持人員,而不是我們的主要接待人員,經過此次事件我們一定會加強所有面向客户的員工將於下週開始接受全面的英語和酒店管理培訓。此外,如果您再次入住 [Cit Namel],我們將很榮幸為您提供一晚免費的高級客房住宿,讓我們有機會展示我們真正的標準。
Khaled.Abdu
Elegant Twin Room (Modern Minimalist Style+Comfortable Bedding+Quiet And Bright)
Overnattede i mar. 2025
Forretningsrejsende
3 anmeldelse
3.5/10
Slået op den 19. apr. 2025
The beds are rock solid. It isn’t the worst hotel but definitely needs work.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們對此感到非常抱歉。關於您反饋的床硬問題。因為軟床對腰不好,所以酒店為更好的讓客人睡眠,提供的有軟床和硬床,如果您此有需求可以和前台提的,同時您也可以致電前台,我們給您加一個保護墊或者被子的。如您在入住期間遇到什麼問題都可以致電我們前台的,我們也一定會及時處理的!再次感謝您的反饋,抱歉這次給您帶來不好的體驗,期待您下次能再次光臨我們酒店,我們在努力,期待您的見證!祝:生活愉快!
Chiding
Comfort-2-personersværelse
Overnattede i mar. 2024
Familie
9 anmeldelse
6.5/10
Slået op den 5. apr. 2024
The service is very poor. No one talk in English and so difficult to understand. The room so dirty specially the floor. They never clean it. I had to do it by myself with th three small towels. The air conditioner is so difficult to turn on because the remote is in Chinese and also you don’t know where the split is. The mattress is so hard to sleep, because you feel all the spring and is like having a wood. The concierge never say good morning to any of us when waiting the elevator. The location is very convenient so close to Metro and some of restaurants only crossing the streets. Not recommended for kids and so noisy the room next to us.
Oversæt
Svar fra overnatningssted: 親愛的顧客,感謝您選擇入住我店,對入住中出現的問題我們表示最真摯的歉意,保潔方面我們一直有在嚴格檢查,但是工作中可能難免有疏漏。如果您在入住過程中發現衞生有什麼不滿意的地方我們希望您能指出,督促大家工作更好服務與您的入住,正是您的監督和指點讓我們不斷改進,期待您的下次光臨。
Efan_84
Comfort-2-personersværelse
Overnattede i apr. 2024
Solorejsende
17 anmeldelse
7.5/10
Slået op den 5. maj 2024
The breakfast was disappointing. They charged and send us to Kungfu.
Oversæt
Svar fra overnatningssted: Dear guest, hello. Thank you for staying at this hotel. Regarding the breakfast issue you raised, as our hotel has been renovated from an office building and does not have its own restaurant, we have a partnership with Zhengong. We apologize for any inconvenience caused and wish you a happy life
Gæstebruger
Discount Double Room
Overnattede i nov. 2023
Par
5 anmeldelse
5.5/10
Slået op den 24. jan. 2024
Our room was dirty and also had VERY strong smoking odor, as if someone had smoked a pack of cigarettes in the room just before we arrived, despite the fact that it claimed as non-smoking. On the other hand, location is good and a convenient store is located in front of the hotel building.
Oversæt
Svar fra overnatningssted: 尊敬的客人,非常感謝您選擇入住梧桐寓酒店竹子林店,未能提供滿意的入住體驗,對此我們深感抱歉。
Megan Victoria
Discount Double Room
Overnattede i feb. 2024
Par
19 anmeldelse
8.5/10
Meget god
Slået op den 17. apr. 2024
A convenient location. A very hard bed but it works for the price. 
Oversæt
Svar fra overnatningssted: Thank you for your evaluation and staying in our hotel. Your comments are recognition of our hotel. Thank you for staying. I wish you a happy life.
AfroSaxon
Discount Double Room
Overnattede i sep. 2023
Solorejsende
39 anmeldelse
9.5/10
Vidunderligt
Slået op den 13. nov. 2023
Close to the sights around the mountain, old presidential palace and museum of Nanjing. The rooms are clean and well stocked with toiletries. The staff are friendly and speak some English. There is a Starbucks adjacent to the hotel and also a store. Many restaurants along the street to grab some food.
Oversæt
Svar fra overnatningssted: 總有一個笑臉是為了我們綻放,因為您的好評,温暖了我們整顆心,小梧桐期待與您下次相遇哦!
Shuta
Discount Double Room
Overnattede i nov. 2023
Forretningsrejsende
10 anmeldelse
8.0/10
Meget god
Slået op den 3. jan. 2024
Good location and good service. But the facility is a little bit old.
Oversæt
Svar fra overnatningssted: 總有一個笑臉是為了我們綻放,因為您的好評,温暖了我們整顆心,小梧桐期待與您下次相遇哦!
Gæstebruger
Discount Double Room
Overnattede i aug. 2023
Solorejsende
46 anmeldelse
9.0/10
Fantastisk
Slået op den 10. dec. 2023
Cheap and decent for last minute booking. Don’t expect much. The bed is very hard.
Oversæt
Svar fra overnatningssted: Dear guests, thank you for your comments on the hotel! We deeply regret your experience during your stay at the hotel. The hard problem of the bed you reported is that the soft mattress is not good for the waist and back. If you are not used to sleeping, let us add a protective pad or quilt for you.
wah sang
Exquisite Double Bed Room (Modern Minimalist Style+Comfortable Bedding+Quiet And Bright)
Overnattede i okt. 2023
Solorejsende
15 anmeldelse
8.5/10
Meget god
Slået op den 13. nov. 2023
tv channel must be pay. very few free channel to watch
Oversæt
Svar fra overnatningssted: 總有一個笑臉是為了我們綻放,因為您的好評,温暖了我們整顆心,小梧桐期待與您下次相遇哦!
Gæstebruger
Discount Double Room
Overnattede i dec. 2023
Forretningsrejsende
11 anmeldelse
10/10
Enestående
Slået op den 20. jan. 2024
Recommended to every travellers
Oversæt
Svar fra overnatningssted: 好評好評好評證明您有發現美的眼光,小梧桐會為了您的的讚揚繼續努力做到更好喲!
Anonym bruger
Featured Boutique Værelse (Dobbelt seng)
Overnattede i mar. 2024
Andet
17 anmeldelse
10/10
Enestående
Slået op den 5. apr. 2024
Very good
Oversæt
Svar fra overnatningssted: 好評證明您有發現美的眼光,小梧桐會為了您的的讚揚繼續努力做到更好喲