No.3022 Dongmen South Road, Luohu District, Shenzhen, Guangdong, ChinaVis hoteloplysninger
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Gæsteanmeldelser
4.7/5
Enestående
6416 anmeldelse
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Bekræftede anmeldelser
Placering4.7
Faciliteter4.6
Service4.7
Renlighed4.7
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Venligt personale i receptionen(936)
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Tæt på metro(257)
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Fremragende motionscenter(55)
Luksuriøst(31)
Negative anmeldelser(83)
NG LAI KUEN
Superior-dobbeltværelse
Overnattede i feb. 2025
Par
3 anmeldelse
2.7/5
Slået op den 12. mar. 2025
This is awful experience compared with what we have stayed several hotels in Shenzhen.First of all,Unfriendly Front Desk Staff: The tall, thin staff member who assisted with check-in appeared emotional and lacked friendliness, which created a poor first impression.
Second, Malfunctioning TV**: The TV in your room was not functioning properly. It couldn’t connect to any channels, kept freezing, and was essentially unusable throughout the night. Third, uncomfortable Pillows.The pillows were too soft, which likely made it difficult to get a good night’s sleep.
Fourth, lThe staff and Manager at the restaurant seemed lethargic and not fully awake. We noticed that someone had left their phone behind, so we informed the manager. However, it seemed like he didn’t fully understand what we had done.
Although quite a general choices of food during the buffet breakfast,taste was not good.
Anyway, HIGHLY. NOT RECOMMEND !
Oversæt
Svar fra overnatningssted: Dear Guests,Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We sincerely apologize that your experience did not meet your expectations, and we deeply regret the inconvenience caused.Regarding the issues you raised with the front desk service, we have addressed the matter with the relevant staff members and will be reinforcing our service training to ensure that all our team members maintain a professional and friendly attitude when assisting every guest. Regarding the malfunctioning television, we have already scheduled our technical team to inspect and repair it, ensuring that similar issues do not occur in the future.Regarding the comfort of the pillows, we will further evaluate and consider offering more pillow options to cater to the diverse preferences of our guests, ensuring a more comfortable sleep experience. As for the dining experience, we will communicate with the restaurant team to enhance both the service quality and the staff’s attentiveness. Additionally, we will strengthen our control over food quality to ensure that each guest enjoys delicious meals.Your feedback is incredibly important to us, and it will help us continuously improve and enhance our service quality. We sincerely hope to have the opportunity to welcome you back to our hotel and provide you with a much-improved experience.---JamesOnce again, thank you for your valuable input. We wish you all the best and look forward to welcoming you again in the future.
Anonym bruger
2 enkeltsenge Superior Værelse
Overnattede i feb. 2025
Familie
2 anmeldelse
5.0/5
Enestående
Slået op den 12. mar. 2025
Great location with many eateries and walking distance to Dongmen Pedestrian Street.
Rooms were spacious and very clean and staff were friendly and helpful. Overall, it made our 2 nights stay a very pleasant experience! Thumbs-up 😀
Oversæt
Svar fra overnatningssted: 謝謝您對歡小朋給予了這麽大的肯定,讓歡小朋的信心又增加了一些,接下來歡小朋一定要更加努力了,希望把最棒最好的一面展現給大家,讓咱每一位家人都能在記憶裏有個美好的畫面。雖然相聚短暫但是情誼永存,期待不久後的某一天,咱們還相聚在希爾頓歡朋酒店,繼續聊天敘家常。也祝福親們能夠永遠的開心和快樂,--愛您的小朋朋
Anonym bruger
Deluxe-dobbeltværelse
Overnattede i nov. 2024
Par
26 anmeldelse
5.0/5
Enestående
Slået op den 2. jan. 2025
Room Service is good
The room is big enough, clean, comfortable
The hotel staff is kind and friendly
Oversæt
Svar fra overnatningssted: Thank you for your positive feedback! We are delighted to hear that you are satisfied with our service. We will continue to strive to provide you with an even better experience. We look forward to your next visit!
Gæstebruger
Værelse med kingsize-seng
Overnattede i nov. 2024
Par
6 anmeldelse
5.0/5
Enestående
Slået op den 26. dec. 2024
Great location and service. Can feel the vibe of Christmas with dedicated decorations. Have to mention they have of the of best gym in Shengzhen hotel. Special thanks to Viola for the stay!
Oversæt
Svar fra overnatningssted: Thank you for your positive feedback! We are delighted to hear that you are satisfied with our service. We will continue to strive to provide you with an even better experience. We look forward to your next visit!
Koon Ming
Værelse med kingsize-seng
Overnattede i dec. 2024
Forretningsrejsende
6 anmeldelse
5.0/5
Enestående
Slået op den 20. jan. 2025
Nina excellent service for me & give me free upgrade the room type
Oversæt
Svar fra overnatningssted: Thank you for your positive feedback! We are delighted to hear that you are satisfied with our service. We will continue to strive to provide you with an even better experience. We look forward to your next visit!
Wei Siang
Tvilling senge gæsteværelse
Overnattede i okt. 2024
Familie
7 anmeldelse
4.5/5
Fantastisk
Slået op den 26. nov. 2024
Nice hotel. Very helpful and nice staff, 程 is super nice guy, very professional. Hotel breakfast can be improve as the food is consider normal. Room is big and the hotel location is nice, a lot famous street which is walking distance
Oversæt
Svar fra overnatningssted: Dear friends! Xiao Peng is full of regret for not getting your full praise, but it is also an encouragement, which shows that we still have better room for progress. Huan Xiaopeng will make greater efforts to provide quality service and hardware experience for all guests in the future. I hope you can come to the hotel again and test our growth!
falxon AScending
Værelse med kingsize-seng
Overnattede i jan. 2025
Rejs med venner
9 anmeldelse
5.0/5
Enestående
Slået op den 23. feb. 2025
All good room was comfortable and upgraded
Oversæt
Svar fra overnatningssted: 感謝您百忙之中抽出時間對本次入住進行了點評。然後,請允許我驕傲一分鐘~看到您的評價歡小朋實在是太開心了。我的小夥伴們都是親切友好又始終如一地為您服務!希望您能與您的朋友們分享這次愉悦的入住體驗。西窗下,風搖翠竹,疑是故人來。 歡小朋期待您帶上您的朋友來到我們酒店感受獨特的歡朋體驗!---小驕傲的歡小朋
Gæstebruger
Værelse med kingsize-seng
Overnattede i sep. 2024
Forretningsrejsende
32 anmeldelse
5.0/5
Enestående
Slået op den 15. okt. 2024
It was a great opportunity to visit Hampton bt Hilton dongmen.Front desk reception manager James was remarkable. during my staying.James gave me a warm greeting and make me feel like at second home.your property should be proud to have such a great staff. thank you James.
Oversæt
Svar fra overnatningssted: Thank you for your positive feedback! We are delighted to hear that you are satisfied with our service. We will continue to strive to provide you with an even better experience. We look forward to your next visit!
Emmyllia
Værelse med kingsize-seng
Overnattede i sep. 2024
Par
11 anmeldelse
4.0/5
Meget god
Slået op den 9. dec. 2024
Good hotel. But the location is not nice. With restaurants like hawkers nearby.
The room okey. Breakfast so many local chinese food instead of western. Compared to other hilton.
Oversæt
Svar fra overnatningssted: Thank you for your positive feedback! We are delighted to hear that you are satisfied with our service. We will continue to strive to provide you with an even better experience. We look forward to your next visit!
BENG HUI
Tvilling senge gæsteværelse
Overnattede i sep. 2024
Par
4 anmeldelse
5.0/5
Enestående
Slået op den 8. okt. 2024
"I had a wonderful experience with the housekeeping attendance (茹志云) during my stay. She was professional, friendly, and always made sure my room was spotless. Every day, she went above and beyond to ensure everything was in perfect order, from fresh towels to neatly arranged items. Her attention to detail and dedication truly made my stay more comfortable and enjoyable. Great job!"
Oversæt
Svar fra overnatningssted: Thank you for your positive feedback! We are delighted to hear that you are satisfied with our service. We will continue to strive to provide you with an even better experience. We look forward to your next visit!
Happy Travel Paul
Værelse med kingsize-seng
Overnattede i okt. 2024
Par
23 anmeldelse
5.0/5
Enestående
Slået op den 6. dec. 2024
Second time stay, very professional staff and great place
Oversæt
Svar fra overnatningssted: Thank you for your positive feedback! We are delighted to hear that you are satisfied with our service. We will continue to strive to provide you with an even better experience. We look forward to your next visit!
Gæstebruger
Værelse med kingsize-seng
Overnattede i feb. 2025
Par
1 anmeldelse
4.5/5
Fantastisk
Slået op den 14. mar. 2025
Was upgraded to Business Suite by James, front office manager as it was my husband's birthday. This was a lovely surprise and we were delighted with the room and the facilities it offered. The amenities within the room were exceptional.
Location was 20 minutes walk to Dongmen Pedestrian Street and about 8 minutes to Hubei metro station.
Service by all staff was exceptional, in particular, the reception staff were nice and friendly and even assisted with taxi booking during rush hour. Buffet breakfast was adequate but could be improved in terms of offering more dim sum. However we enjoyed the noodle bar which served hot soup with wan tons, noodles & greens.
I would highly recommend staying in this hotel.
Oversæt
Svar fra overnatningssted: 感謝您的好評呀,每個城市總會有讓人惦念的理由,每個季節都會有我們難捨的景色,每個酒店都有他們甜美而温馨的回憶,希望小朋家是您温馨回憶裏最獨特的那個,歡迎您常“回家”看看呦,期待和您快快見面呀,祝您天天好心情---開心的歡小朋
Gæstebruger
Værelse med kingsize-seng
Overnattede i feb. 2025
Familie
3 anmeldelse
5.0/5
Enestående
Slået op den 11. mar. 2025
Nice and clean hotel located near to various food restaurants choices. The restaurant in the area closes very late or even open till 2-3am the next day, so no worries if you feel hungry at night.
The staff there are very helpful too. We came across the service staff by the name of 小充 during breakfast,she is very helpful and do not forget the task that we have requested. Truly appreciated her assistance and hope the best for her.
Oversæt
Svar fra overnatningssted: 感謝您百忙之中抽出時間對本次入住進行了點評。然後,請允許我驕傲一分鐘~看到您的評價歡小朋實在是太開心了。我的小夥伴們都是親切友好又始終如一地為您服務!希望您能與您的朋友們分享這次愉悦的入住體驗。西窗下,風搖翠竹,疑是故人來。 歡小朋期待您帶上您的朋友來到我們酒店感受獨特的歡朋體驗!---小驕傲的歡小朋
Erica
Deluxe Superior værelse med to enkeltsenge
Overnattede i nov. 2024
Familie
1 anmeldelse
4.2/5
Meget god
Slået op den 1. jan. 2025
Decorating for celebration
Oversæt
Svar fra overnatningssted: Thank you for your positive feedback! We are delighted to hear that you are satisfied with our service. We will continue to strive to provide you with an even better experience. We look forward to your next visit!
AK#
Værelse med kingsize-seng
Overnattede i jan. 2025
Forretningsrejsende
13 anmeldelse
4.7/5
Vidunderligt
Slået op den 10. mar. 2025
I have stayed in this hotel several times because of the location. The service is good and most importantly, there are many things to eat around at night.
I look forward to the breakfast service and food standards being improved, and lastly, I also thank Lucy at the front desk for her help.
Oversæt
Svar fra overnatningssted: 親愛的朋友,很高興您選擇了深圳東門希爾頓歡朋酒店,也很遺憾這次入住沒能得到您的5分好評,歡小朋心裏好自責,沒有服務好您~~~求原諒~~~我們酒店也在不斷培訓,非常感謝您對我們的鞭策,我們會拼盡全力,努力服務,迎接您的下次到來,等您喲~~—求原諒的歡小朋