Atour Hotel (Shenzhen Nanshan Shekou)

Thank you so much to the hotel staff. When I checked out, I had already booked my flight, but I couldn’t find the airport. I asked the front desk staff to check where the airport was located and even showed them my ticket, but they were at a loss. Later, they called a lady named Yuetong, who searched various addresses and finally confirmed that the airport was in Hong Kong. Since I didn’t have a Chinese payment method and only had cash on me, and I didn’t have a ride-hailing app or know how to get to the port to take a ferry to Hong Kong, I was in a difficult situation. I turned to the hotel for help again, and Ms. Yuetong agreed without hesitation. After more than ten minutes of communication, she finally found a driver who accepted cash. She even helped carry my luggage and personally escorted me to the car. I thought the matter would end there, but due to my carelessness, I left my backpack in the taxi. Inside were my credit cards, passport, tablet, and other important documents—without them, I couldn’t even board my flight back home. I rushed back to the hotel in a panic and sought help from the same staff member. She was incredibly responsible. Since all my cash was in that backpack, she even paid for the taxi to take me to the police station to file a report. Because I didn’t understand the process, she assisted me throughout the entire procedure, handling all the communication with great care. Later, through her persistent efforts—contacting the police, the ride-hailing platform’s customer service, and the taxi driver—she finally located my backpack. It turned out the driver had taken it back to Dongguan. The Dongguan police station required me to pick it up in person, so she arranged another taxi, set the destination, and personally accompanied me to Dongguan to retrieve my bag. From morning until afternoon, she spent the entire day running around with me. I’m so grateful for Ms. Yuetong’s efforts—she went out of her way, spending both money and energy to help me. Although I missed my flight, this experience was truly unforgettable. The hotel staff handled everything meticulously and resolved every difficulty perfectly. I don’t even know how to thank her enough. I invited her to visit India someday so I can properly host her, and the next time I come to China for business, I will definitely stay at this hotel again—and recommend it to my friends as well.

Very comfortable and clean, location very good and service also very good

This hotel is pretty new and clean. The staff is friendly. They provide bottled water for each room that's convenient for travelers. One problem we had was that the people next door for one night were so noisy but the staff was helpful to move us to a different room. The surrounding environment is ok.