Kempinski Hotel Shenzhen

The location is great. Many places are easily reachable within walking distance. The room is comfortable with a nice view. Will come again.

Hotel service was excellent, smooth check in upon our arrival. It was my husband’s birthday and I requested if they could do something special for him; they didn’t disappoint. Room was decorated and we got a complimentary birthday cake delivered at our room.  Breakfast was good, but was a bit disappointed with the dinner buffet, not many options for Western Food.  We had a relaxing time at the swimming pool and hubby made the most of the gym as well. Overall we had a nice stay at Kempinski.

You can't beat the location--it's right off the metro and next to Coastal City. I had no problem communicating in English. The rooms were large and had wonderful views. I actually had a real desk and a proper office chair to work in, which I really needed. The breakfast buffet had a nice blend of East meets West cuisine. Overall, it was a good stay. But I do have 2 comments for improvement--no one says "good morning' or greets you in any way. For example, even when I greeted the waitress in Mandarin, no eye contact or a smile. Even the front desk doesn't feel that approachable. It feels very cold, which felt strange given the hotel brand. So I couldn't give a high rating on the service because of it. And the second point is that the pillows were so wilted--even with three of them, they just sank down like I was lying flat on the bed. I attempted to call to see if I could get them exchanged but no one answered my calls.

Grand hotel , excellent location, close to shopping and restaurants. Had a very pleasant stay.

This is my second stay. Apart from the positives like excellent service and location, large room, a few nits could be picked: dated furnishings, poor room lighting, outdated gym.

alyssa and the lady who helped me to check in was very helpful (coco)