Interlaken OCT Hotel

A unique hotel with a beautiful scenery. Our first impression was quite positive when we saw the charming lobby decorated with flowers and glassware. At the front desk John Cheng Asst. Front Office Manager was very professional and kind. He upgraded our room and personally took care of us. During dinner Yolanda was very helpful and nice. She escorted us personally to show all the restaurants and different dining options. She even helped us with our meal selection. Moreover during breakfast Chris Huang helped us, although the breakfast buffet was very busy, he took the time to make us feel special. The room is very large with an amazing lake view. The bed is very comfortable. Although the hotel was opened in 2007 thanks to its dedicated personnel we had a wonderful holiday at this unique hotel.

Well they stay was for our anniversary we intentionally booked sth remote. So the hotel is beautiful just a bit old. It’s a resort type of place with huge rooms in a huge area. However, it’s really far away from everything with anything much around. We stayed for 2 nights, first night we enjoyed the free hotpot provided in our booking package (amount of food is fixed, not enough for us..) so we had to order sth from the closest supermarket which took 2 hours to arrive as it is really too far away. Second night we just took a 40mins ride to the closest city area for an early dinner as we didn’t know what to eat for lunch.. the package comes with the ‘theme park’ tickets,, but please don’t expect anything.. everything is closed in the park.. it’s like being abandoned for a decade :/ it’s a shame because the view there was amazing. I hope they would do some serious renovations to upgrade the overall amenities. Uh one more thing, the bed in the room. It’s SUPER HARD. It’s big but it’s like sleeping on the floor. I don’t know maybe some people prefer hard bed. Just not for us. What a shame.

Now hotel no have many activities , even food dnt have much variety , so it’s disappointing , and location is so outside so very difficult to manage .

We love this hotel and when we want to have really good vacation, we choose Interlaken. I just hope breakfasts could be more western, better choice for western food. Same for evening buffet.

This is already our 3rd year coming to this hotel before Christmas but this year was our worst stay. We understand that this is a Chinese hotel and not all of them speaks English but the service was the worst this time. We ordered room service that took almost 2 hours. We asked for Cola or any soda, they also didn’t have and asked us to order from Meituan instead which would cost us almost 50RMB just for delivery itself. The park was closed. And they gave us a small room for the same price of the big one. Truly disappointing. They served only few options during breakfast too. Good thing we have good company, we still managed to enjoy our time by ourselves.

My second time here, the hotel is again exceeded my expectations. Cant get enough of the view and the vibe here. Felt like I just went to Swisserland