The St. Regis Shenzhen

Booked for my boyfriend’s birthday celebration and talked to hotel for a small deco - we received a small cake and fruit platter - which was actually okay and indicated the Reservations team had done their job putting remarks properly. The part we didn’t like was the service during stay - I requested hotel to help pick up, store the cake for me the same time I asked for small deco, they said OK and would let Concierge contact me for this?! I didn’t receive any call or message from them at all! Eventually I had to pick up myself from their takeaway cabinet outside (I was lucky I was at the hotel when cake arrived), if not the cake would have melted in the cabinet. Also when I tried to pass the cake for hotel storage and send to my room (as a surprise)later when we return, 3-4 staff stood there and told me to FIND CONCIERGE or CONTACT YOUR BUTLER SERVICE. I mean, I was not introduced what contact I can use to talk to your butler service during check in, and I dunno where the heck is your concierge. Those staff actually stood there doing nothing , and one of them kinda of offered to help me after I went out of patience. In sum, if you’re looking for place to celebrate birthday, don’t go for this hotel. I’ve never encountered the similar in any other hotels in my life

Nice hotel and good location Service need improved as I requested for some glasses at night but they are not willing to serve you

The most amazing hotel I’ve ever been to. The service was incredible, the view was unbeatable, perfect location. Delicious breakfast with fresh watermelon juice. I can’t wait to come back.

It was a delightful staycation with my friend, where we received a warm and pleasant welcome. A special thank you goes out to my dedicated butler, Faust, for his prompt responses and excellent service. Additionally, Riya's assistance during the smooth check-out process was truly appreciated! We will definitely come back for another stay next time.

The hotel is very scenic. Love the view from even just standard room. Love the layout of the room but the air conditioning is way too old to support the room which is therefore very warm at all times. The bathroom is also too worn out for a luxury hotel. Most staff were friendly and helpful. Breakfast was terrible. Limited food choices, untimely refill, fair hospitality. All in all, it’s a great hotel if you’re looking for a great view. Not the best choice if you want staycation in the town. Or simply just book without breakfast:)

I like the view, the gym, steam, sauna, indoor pool of the hotel. All staff from bellman, reception, housekeeping staff and butler service are excellent. However, i really hate the room set up that both toilet door and the door for the toilet bowl area are ‘transparent’, so your partner can see whatever you do inside toilet and even while you are using the toilet bowl! This really odd! I haven’t come cross a toilet like this in hotels around the world! And I feel really embarrassed when using the toilet bowl!