The St. Regis Shenzhen

It was great and luxury stay. We was fully satifyed from kitchen and all staff service. Choose of champange was great! Chears

Booked for my boyfriend’s birthday celebration and talked to hotel for a small deco - we received a small cake and fruit platter - which was actually okay and indicated the Reservations team had done their job putting remarks properly. The part we didn’t like was the service during stay - I requested hotel to help pick up, store the cake for me the same time I asked for small deco, they said OK and would let Concierge contact me for this?! I didn’t receive any call or message from them at all! Eventually I had to pick up myself from their takeaway cabinet outside (I was lucky I was at the hotel when cake arrived), if not the cake would have melted in the cabinet. Also when I tried to pass the cake for hotel storage and send to my room (as a surprise)later when we return, 3-4 staff stood there and told me to FIND CONCIERGE or CONTACT YOUR BUTLER SERVICE. I mean, I was not introduced what contact I can use to talk to your butler service during check in, and I dunno where the heck is your concierge. Those staff actually stood there doing nothing , and one of them kinda of offered to help me after I went out of patience. In sum, if you’re looking for place to celebrate birthday, don’t go for this hotel. I’ve never encountered the similar in any other hotels in my life

The most amazing hotel I’ve ever been to. The service was incredible, the view was unbeatable, perfect location. Delicious breakfast with fresh watermelon juice. I can’t wait to come back.