Cleanliness - the hotel lobby is a little run down, doesn’t look clean, bad lighting and floors always feel sticky.
Location - great due to proximity to Windows of the World and next to a decent shopping mall.
Service - I asked for extra pairs of toothbrush and it took around 20 minutes to be delivered to my room.
Amenities - Inadequate hand wash, shampoo, shower gel. I think room service did not refill them fully and so it ran out very quickly, creating lots of inconvenience. The bottom of sink was leaking water as well.
Room smelt with constant hint of smoking. Imagine someone smoked in the room previously, has been aired out but it still lingers. That is what it is.
Elevator also took ages to reach 27th floor, and it is always packed. Why? Because only one elevator is operating. It took us almost 20 minutes wait to get to lobby.
The bed sheet was ripped and worn out, not a good sight.
I will definitely not recommend this hotel to anyone.
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