Somerset Heping Shenyang Service Apartment

We had a wonderful stay recently. The reception staff was very helpful and even took the trouble to use her phone to check the direction to Xita from the hotel. She even led us for part of the way to ensure that we got the direction right. We booked a 2 bedroom but was given only 2 breakfast and the staff was kind to add on free breakfast for all 4 of us. We really appreciated the kind gesture. Staff at the breakfast place was also friendly and helpful. The apartment had a washing machine which was the main reason why we booked it and it really came in handy. Washing powder was also provided. However, the dryer function could be improved as it took a long time for the clothes to dry since the machine is a 2 in 1.

The location of this place is very good because it is v near to Shenyang Station and also near to Taiyuan Street. The breakfast buffet here is 100/100. The menu changed everyday which surprised me!! Cleanliness of the hotel can be improved. The facilities are rather old and there is a moldy smell in the room. We stayed at level 26 and booked a family room with two bathrooms which is great for us. However, the water from the common shower room can be hot and cold while you are showering giving us a shock every time we shower. It could be v cold, and it could be v hot after a while without adjustment. We are unsure what the issue was. We were only staying for 3 nights hence it didn't bother us to inform the front desk. The door was spoilt, unable to close the shower room door as well. Please look into it if possible. One thing to surface, we felt differential treatment from the front desk. We were in a lift with a Caucasian family, and we exited the lift together. The Caucasian family exited the place with the staff greeted VERY happily in english "GOOOOOOOD MORNING" so loudly that we were able to hear it. When the same staff saw us, he literally went from :D to -.- IMMEDIATELY and never greeted us. We would appreciate if the service level were the same to everyone.Service standard should be the same to everyone. We may be able to speak Mandarin and look Chinese but doesn't mean we are local.

The hotel is perfectly situated near to the Shenyang train station and very close to local shopping. Our family of 4 stayed in the Deluxe Executive room, a very beautiful room with magnificent views of the city. We enjoyed the full breakfast buffet---foods from so many cultures and types of all kinds to suit preferences---including excellent coffee choices. The staff is always gracious and kind and ready to help! One of our family's favorite places to stay while in China.